You are required to:
3.1
Develop, monitor and review performance systems and processes to assess progress in
achieving profit and productivity plans and targets
3.2
Analyse and interpret budget and actual financial information to monitor and review profit and
productivity performance
3.3
Identify areas of under-performance, recommend solutions and take prompt action to rectify
the situation
3.4
Plan and implement systems to ensure that mentoring and coaching are provided to support
individuals and teams to effectively and safely use resources
3.5
Negotiate recommendations for variations to operational plans and gain approval from
designated persons/groups
3.6
Develop and implement systems to ensure that procedures and records associated with
documenting performance are managed in accordance with organisational requirements
3.1:
Develop, monitor and review performance systems and processes to assess progress in
achieving profit and productivity plans and targets
In this task you will develop, monitor and review operational performance. More clearly you will:
A.
Prepare a performance management process for the store. (At least 8 step-by-step in the
process) For sample PM processes and steps, refer to
-
will-help/templates-and-guides/best-practice-guides/managing-underperformance
)
B.
After you have completed the performance management procedure/process, you will now
review the performance process with consultation with your Group Operational General
Manager (Your trainer) using the document review form.
DEVELOP AND REVIEW PERFORMANCE SYSTEMS & PROCESSES
PERFORMANCE MANAGEMENT PROCESS FOR THE WORKPLACE
Performance management will be done according to the following steps:
- Define the role of each employee
- Allocate employees
- Monitoring of employees
- Employee performance report
- Performance optimization
- Skills improvement
- Highlight employee strengths
- Create a spreadsheet with measurable data for analysis
Operational Management, Assessment 1 v2 Last updated on 10/09/2019
Page 33
T-1.8.1_v3
REVIEW OF PERFORMANCE MANAGEMENT (PM) PROCESS IN CONSULTATION
DOCUMENT REVIEW FORM
Sections and areas of the PM
process
Previous Rule/Clause in the
process
(Step Number)
Previous Rule/Clause in the process
(New Step Number if applicable)
Define the role of each
employee
1
1
Allocate employees
2
5
Monitoring of employees
3
6
Employee performance
report
4
7
Performance optimization
5
2
Skills improvement
6
3
Highlight employee strengths
7
4
Create a spreadsheet with
measurable data for analysis
8
8
This review was consulted with (Name & Sign):
Mirian Silva
Original document prepared by (Name & Sign):
Mirian Silva
Date:
23/03/2020
3.2:
Analyse and interpret budget and actual financial information to monitor and review profit
and productivity performance
Scenario:
As mentioned earlier that you have now crossed the first quarter of your operational plan,
you will need to analyse and interpret the store budget after the implementation of your operational
plan. The table below highlights the summary of budget that you will need to analyse.
