100%(1)1 out of 1 people found this document helpful
This preview shows page 18 - 21 out of 28 pages.
Shopee service, when the users enter into any agreement or the users use Shopee products andservice, when the users interact with Shopee via fax, telephone call, letters, emails, and socialmedia platforms, when the users use Shopee electronic services, when the users carry outtransaction through Shopee services, when the users provide Shopee with feedback orcomplaints. Another code of conduct on Shopee is Shopee protect customer information. Theuser information only can accessible by a limited number of employees. Shopee will retain userpersonal data in accordance with the Privacy Laws (Shopee, 2018).Question 5Security Issues on ShopeeA security issue on Shopee is the chance of fraud by buyers and sellers at Shopee, where buyersbuy an item from Shopee. Then Shopee gives the total price that must be paid, but the userscheating are canceling the order, which is Shopee need to refund the customers money. The total18
costs paid by consumers are changed to nominal unique and become cheaper than the actualprice. When Shopee returns money to consumers, the nominal transferred is rounded off or backto the original price, so that there is a difference in profits from the buyer that can be claimed.The amount will be entered into ShopeePay balance (Milo, 2016).Security Practices on ShopeeTo protect their sellers, Shopee will verify first that customers have paid before their gettingsellers to send out the product. The buyers need to verify their information first such as phonenumber and email and also the buyer’s addresses. The purchasing item or payment from a buyeris verified and secured by Shopee. To protect their buyers, Shoppe will hold the money from thebuyers, unless a buyer gets their products. Shopee also has Shopee Guarantee it is mean after thebuyers get their product, the buyers can check the condition and after satisfied with the product,customers tapping fitur “Order Received”. After this, the sellers can get their money (Milo,2016).Figure 10Shopee GuaranteeSources: (Milo, 2016)19
ReferencesAcademy, P. (2018). Marketing Theories - PESTEL Analysis. [online] Professionalacademy.com. Available at: ---pestel-analysis[Accessed 20 Nov. 2018].Adams, R. (2017). 10 Marketing Strategies to Fuel Your Business Growth. [online] Entrepreneur.com. Available at: [Accessed 21 Nov. 2018].Aseantoday.com. (2018). Looking ahead to Singapore’s 2018 budget. [online] Available at: [Accessed 9 Nov. 2018].Asia, R. (2018). Shopee to offer Singaporean the China Marketplace. [online] Retail News Asia. Available at: [Accessed 20 Nov. 2018].Board, T. (2018). Org Chart Shopee. [online] The Official Board.