6. Escalation procedures for resolving issues 7. Revision procedures for updating the communications management plan 8. A glossary of common terminology Communications Management Plan Contents Information Technology Project Management, Seventh Edition 19
Copyright 2014 Table 10-1. Sample Stakeholder Analysis for Project Communications Information Technology Project Management, Seventh Edition 20
Copyright 2014 Managing communications is a large part of a project manager’s job Getting project information to the right people at the right time and in a useful format is just as important as developing the information in the first place Important considerations include the use of technology, the appropriate methods and media to use, and performance reporting Managing Communications Information Technology Project Management, Seventh Edition 21
Copyright 2014 Technology can facilitate the process of creating and distributing information, when used properly It is important to select the appropriate communication method and media Using Technology to Enhance Creation and Distribution Information Technology Project Management, Seventh Edition 22
Copyright 2014 Natural disasters often disrupt communications around the world. For example, the scale of the damage to Japan’s communications infrastructure after a 9.0 magnitude earthquake in March 2011 was unprecedented. Fortunately, thousands of employees from NTT East worked around the clock to restore communications. As a result of their efforts, 4.75 million public phone calls were made on the day after the disaster. Global Issues Information Technology Project Management, Seventh Edition 23
Copyright 2014 Interactive communication : Two or more people interact to exchange information via meetings, phone calls, or video conferencing. Most effective way to ensure common understanding Push communication : Information is sent or pushed to recipients without their request via reports, e-mails, faxes, voice mails, and other means. Ensures that the information is distributed, but does not ensure that it was received or understood Pull communication : Information is sent to recipients at their request via Web sites, bulletin boards, e-learning, knowledge repositories like blogs, and other means Classifications for Communication Methods Information Technology Project Management, Seventh Edition 24
Copyright 2014 Table 10-2. Media Choice Table Information Technology Project Management, Seventh Edition 25
Copyright 2014 Collaboration is a key driver of overall performance of companies around the world Of all the collaboration technologies that were studied, three were more commonly present in high-performing companies than in low-performing ones: Web conferencing, audio conferencing, and meeting-scheduler technologies “This study reveals a powerful new metric business leaders can use to more successfully manage their companies and achieve competitive advantage,” said Brian Cotton, a vice president at Frost & Sullivan*
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