Escalation procedures for resolving issues 7 revision

6. Escalation procedures for resolving issues
7. Revision procedures for updating the communications
management plan
8. A glossary of common terminology
Communications Management
Plan Contents
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Table 10-1. Sample Stakeholder
Analysis for Project Communications
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Managing communications is a large part of a
project manager’s job

Getting project information to the right people at
the right time and in a useful format is just as
important as developing the information in the first
place
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Important considerations include the use of
technology, the appropriate methods and media to
use, and performance reporting
Managing Communications
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Technology can facilitate the process of creating
and distributing information, when used properly
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It is important to select the appropriate
communication method and media
Using Technology to Enhance
Creation and Distribution
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Natural disasters often disrupt communications
around the world. For example, the scale of the
damage to Japan’s communications infrastructure
after a 9.0 magnitude earthquake in March 2011
was unprecedented. Fortunately, thousands of
employees from NTT East worked around the
clock to restore communications. As a result of
their efforts, 4.75 million public phone calls were
made on the day after the disaster.
Global Issues
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Interactive communication : Two or more people interact
to exchange information via meetings, phone calls, or
video conferencing. Most effective way to ensure
common understanding

Push communication : Information is sent or pushed to
recipients without their request via reports, e-mails,
faxes, voice mails, and other means. Ensures that the
information is distributed, but does not ensure that it was
received or understood

Pull communication : Information is sent to recipients at
their request via Web sites, bulletin boards, e-learning,
knowledge repositories like blogs, and other means
Classifications for Communication
Methods
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Table 10-2. Media Choice Table
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Collaboration is a key driver of overall performance of
companies around the world
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Of all the collaboration technologies that were studied, three
were more commonly present in high-performing companies
than in low-performing ones: Web conferencing, audio
conferencing, and meeting-scheduler technologies

“This study reveals a powerful new metric business leaders
can use to more successfully manage their companies and
achieve competitive advantage,” said Brian Cotton, a vice
president at Frost & Sullivan*
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