Conclusion When the organization seeks to improve processes by taking a proactive approach, instead of solving problems later, both the organization and the patient benefit. Defining proactive and reactive healthcare prove to reveal strategies of success towards quality improvement. Proactive health is the commitment between the patient and provider, given that they both endure roles in managing the patient’s health. By taking the
Quality Improvement in Healthcare 17 proactive route, quality will be improved much better than using a reactive approach only. Implementing changes to patient care processes, providing education and research in addition to managing employees with better resources are all ways shown to increase the quality of care. This proactive shift should be continued and improved upon by management. Proactive medicine invests more time and resources up front, to prevent illness, to detect and treat it early when treatment is cheaper and more effective, and to manage chronic diseases before it progresses and causes complications. Under proactive health, patients take health precautions before a health risk occurs. Reactive health is where both the patient and the provider react to the symptoms of disease or illness right then. Healthcare should be patient-centered, adequate, prompt, unbiased, sufficient, and conservative. Quality healthcare can only happen if a proactive shift takes place in quality management. “An important measure if quality is the extent to which patients’ needs and expectations are met.” (Health Resources and Services Administration, 2011) Management that works and influences proactive healthcare, could help prevent issues that would decrease quality. Quality improvement could be increased using social media, forestalling workplace accidents, utilizing resources, and seeking educated staff members while increasing their training. Quality improvement effects a wide range of individuals within healthcare, not just patients. Quality improvement is paramount for any healthcare organizations seeking improvement in patient and employee safety, clinical outcomes, and goal efficiency. Healthcare quality of care can be better achieved when healthcare management focusses on a proactive approach to improving quality.
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