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techniques in managing the affairs of the organisation have also changed its nature over the period of time. Therefore, managing a service system has become a major issue in the global competitive environment. Operations Management has been a driving force in the improvement of business practice around the world. Operations Management leads the way for the organisations to achieve its goals with minimum effort. Operations management is recognised as an important factor in a country’s economic growth. Operation management is the crucial area in the functioning of organisations and therefore, an in-depth study of the subject matter becomes essential. 1.2 OBJECTIVES This lesson will give you a wide knowledge on operations management, its’ concept, objectives of operations management and its’ different types. It is important for any manager to have a glimpse of overall content about any course. After completing this lesson you will be familiar with the concepts, objectives and types of operations management. 1.3 CONTENTS 1.3.1 Overview of the Topic 1.3.2 Historical Evolution of Production and Operations Management 1.3.3 Operating System 18.104.22.168 Concept of Operations 22.214.171.124 Distinction between Manufacturing Operations and Service Operations 1.3.4 Operations Management 1.3.5 Objectives of Operations Management 126.96.36.199 Customer Service 188.8.131.52 Resource Utilisation 1.3.6 Managing Global Operations 1.3.7 Scope of Operations Management 184.108.40.206 Location of Facilities 220.127.116.11 Plant Layout and Material Handling 18.104.22.168 Product Design 22.214.171.124 Process Design 126.96.36.199 Production Planning and Control 188.8.131.52 Quality Control 184.108.40.206 Materials Management 220.127.116.11 Maintenance Management 1.3.8 Types of Operations Management
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