Measuring ones market performance and our markets

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Measuring one’s market performance and our market’s perception of our products and services do not end with a customer satisfaction survey. Harvard Business School talks about the 3D’s of Customer Experience: 1. Design the right value propositions (for the right customers) 2. Deliver these propositions by focusing the entire company on them with an emphasis on cross-functional collaboration. 3. Develop your capabilities to please customers again and again – revamp the planning process, train people in how to create new customer propositions, and establish direct accountability for the customer experience. 21 Facts about Europe EUROPE 1. Europe is named after a Phoenician Princess The name Europe comes from the Phoenician princess Europa, who, according to Greek myth, was seduced by Zeus when he disguised himself as a bull. Why she was more interested in a bull, however, is another question entirely. 2. Scientist believe that six million years ago the Mediterranean was a desert It is believed that the sea dried out over the course of 600,000 years, leaving nothing but a briny desert behind. Later, in the course of only 200 years, water filtered from the Atlantic through the Strait of Gibraltar and refilled the Mediterranean. 3. An estimated one in ten Europeans is conceived in an IKEA BED IKEA, the world’s third largest consumer of wood, is believed responsible for the conception of one in ten Europeans. 4. Netflix is Unavailable in many European Countries Due to complex international licensing laws, Netflix is forced to use geo-location blocking to make sure that even paid users in many European countries can’t access their content without the use of a VPN. FRANCE
5. Europe’s highest toilets sit at an elevation of 4,260 meters Climbers of Mont Blanc no longer need to think about finding a rock for privacy when they reach the end of their long hike. The downside is that with 30,000 climbers ascending the mountain every year, there may very well be a queue at the top. 6. In France, calling your pig Napoleon could land you in jail In France, it is against the law to call your pig Napoleon. It appears the famous leader has left a lasting impression in his country. SWEDEN 7. Sweden has more Mcdonald’s per capita than any other country in Europe If you’re planning a trip to Sweden, there’s no reason to worry about missing out on American’s most popular fast-food chain. Sweden has more Mcdonald’s per capita than any other country in Europe, though that’s still only half the US ratio. 8. Faktum Hotels offers homeless locations for rent In order to raise money and awareness for the homeless, Faktum Hotels in Gothenburg, Sweden offers ten “rooms” for rent where homeless people might actually sleep. These locations are spread out through a number of neighbors, from a bench in the park to a spot beneath a stadium’s bleachers. The catch? There’s no guarantee someone’s not already sleeping there.

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