Actions check finally implement what works and refine

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actions (check). Finally, implement what works and refine what isn't (Act) continuously. In the manufacturing sector, Total Quality Management (TQM) started, but has since been adjusted for use in many other settings. It focuses on enhancing employee engagement, customer satisfaction, communication, and other important components of a company's achievement. This is an ongoing strategy for enhancement that is often integrated into or alongside other approaches to assist maximize success. 5S is an organizational technique that helps to determine how to organize a workspace to enhance efficiency and efficiency. This is achieved by defining what is required at each stage of a process and making sure it is accessible instantly. monitoring and endorsing new initiatives Schedule and resource specifications can be set to allow employee enhancement activities to be monitored and controlled. It is possible to identify risks, analyse them qualitatively, quantify them and develop policies for reaction. Assigned duties can be obviously defined so that appointed project team members can be made accountable for implementing chosen "improvement actions" regions to achieve the initiative's goals and objectives. Increased customer satisfaction Reductions in deficiencies: These can create customer dissatisfaction and chronic waste Product development to create new features that provide greater customer satisfaction Business process improvement to reduce the cycle time for providing better service to customers Additional comments discussed BSBMGT516 & BSBCUS501 Assessment Tool Version dated: 3 July 2019 Page 78 of 108
ASSESSMENT TASKS Qualification BSB51918 Diploma of leadership and management Cluster number and name: LMD 3.1 Manage quality customer service and facilitate continuous improvement Units of competency: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID: Assessor’s name: 4.1 b) It has been decided that an essential aspect of the continuous improvement efforts at Bounce Fitness should be the development of a new Quality Customer Service Policy and Procedure. You are to develop a policy and procedure that contains the following: ( LONG ) Strategies to obtain customer feedback and staff input Customer service standards Solving customer complaints and system problems Communicating and monitoring of customer service standards Identifying further opportunities for improvement Developing, procuring and using human and physical resources to support quality customer service delivery Record management Note: Refer to Policies and Procedures from the Bounce Fitness website as a guide and develop one that would reflect the meetings you held. New Customer Service Policy and Procedures Customer Service Delivery Standard Policy Bounce Fitness considers anyone who contacts or communicates with them as a valued customer.

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