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established). Only Human Resources will have the sole authority on reviewing and maintaining employees’dataHuman Resources department will be managed through the constant review and adjustment from the otherExecutives and Managing Director to ensure that the performance of the Human Resources department(and its staffs) would always go beyond excellentb. Develop Key Result Area (KRAs)Every department will need their own Key Result Area (KRAs) as well as the Human Resources department.The KRAs for Human Resources department will be developed based on the job description of thedepartment and what kind of result is expected for Human Resources departmentThis part of the report will explain about the KRAs, the operational plan and the resources that will beneeded to be developed as well in order to achieve the KRAsKRAsOperational PlanResourcesEmployees’ satisfaction rate(above 80% mark)Prepare a safe working environment forthe staffs so that they could do theirwork without the burden of gettinginjuredCreate a clear job description for thestaffs and determine the targets for thestaffs of each department so that theywould be able to know what areexpected from them (for their workperformance)WHS policy andprocedureWHS legislationRetain employees (the rate ofemployees quit per quarter isbelow 20% mark)Give the staffs the benefit they needed,especially regarding paid leave and thepolicy about flexible working hoursSet the reward and recognition policyand procedure for the staffs (so that allIndustrial RelationsActFair Work ActReward andrecognition policyBSBMGT517 Manage operational planCambridge College InternationalNational Provider No. 90069 | CRICOS Registration No. 00159KVersion 2017.1Page 10of 13
good performance could be given theproper recognition)and procedurec. Identify Missing ResourcesThe missing resources will be identified through the discussion with other team members in the management (Managing Director, Finance Director, Marketing Executives) regarding what other resources might be needed for the KRAs and operational plan of the Human Resources department. Based on the result of the discussion, the missing resources would be the needs for the staffs at the company to receive proper training program (at least once a year). The missing resources is the trainer and it will be provided bythe external training agency that the company will require through the recommendation from other business (in the same industry), recommendation from internet blogs, or recommendation during business eventsd. Key Milestones for Operational Plan (of Human Resources department)MilestoneDue dateResponsibilityRecruit 15 new staffs3 for finance and accounting9 for sales and marketing3 for human resources10-DecHuman ResourcesExecutivesPlan the induction program for the new staffs (of eachdepartment)29-NovHuman ResourcesExecutivesKeep the constant contact with the external trainingagency (to discuss about the training program for thenew staffs)10-NovHuman Resources