Cause and effect diagram ishikawa diagram or fish

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Cause-and-effect diagram, Ishikawa diagram, or fish-bone chart a systematic technique used to discover possible locations of quality problems Pareto chart graphics that identify the few critical items as opposed to many less important ones
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Flowcharts block diagrams that graphically describe a process or system Statistical process control (SPC) a process used to monitor standards, make measurements and take corrective actions as a product or service is being produced Control charts graphic presentations of process data over time, with predetermined control limits Inspection a means of ensuring that an operation is producing at the quality levels expected Source inspection controlling or monitoring at the point of production or purchase—at the source
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Poka-yoke literally translated, ”foolproof”; it has come to mean a device or technique that ensures the production of a good unit every time Attribute inspection an inspection that classifies items as being either good or defective Variable inspection classification of inspected items as falling on a continuum scale, such as dimension, size, or strength Service recovery training and empowering frontline workers to solve a problem immediately e.g. A method used by Marriott Hotels is called LEARN: L isten, E mpathize, A pologize, R eact, N otify
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