There are no process museums showing how value creation works as a whole 2. Nice Car, Long Journey : a. Many product development methods we still struggle to implement today were pioneered by Henry Ford b. Observations i. Determine the right destination before you start the journey ii. Management is more important than tools iii. Good things do take time iv. We really are making progress c. The Model T helped start us up this path 3. Respect Science, Particularly in a Crisis : a. Very simple ideas and an extreme sense of urgency: i. Minimize lead time from other to delivery ii. Remove waste from every step in very process iii. Take action now b. Systematic science works wherever it is applied to any process c. The only ingredient that may be lacking today is our determination to respect rigorous science in the current crisis 4. The End of the Beginning : a. Fault finding may have been replaced with root cause analysis in the lean management system b. We are making progress and have dramatic opportunities just ahead despite the degree of difficulty Hopeful Hansei 2 Gemba Walks Memo 7 Nicole Lee
Chapter Summary : This chapter is all about the decade of gemba walks. 1. Thoughts on a Decade of Gemba Walks : a. Hansei: critical self-reflection for the purpose of improvement b. The simple act of walking is critically important c. Never walk alone d. Focus on what problem the customer is trying to solve in his or her life e. Focus on how the process feels from the standpoint of those operating it and how better performance must be combined with more fulfilling work f. We will continue to progress as a community as long as we continue four simple practices: i. Conduct rigorous experiments ii. Openly share our results iii. Perform periodic hansei iv. Take gemba walks together Gemba Walks in a New Decade Chapter Summary : This chapter summarizes the entire book of Gemba Walks and new concepts or changes to concepts learned earlier.
- Fall '19