To associate skills with an employee 1 Navigate to the Administration User

To associate skills with an employee 1 navigate to

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To associate skills with an employee 1 Navigate to the Administration - User screen, and then the Employees view. 2 In the Employees list, drill down on the employee for whom you want to define skills, and then click the Assignment Skills tab. 3 In the Assignment Skills list, click New to add a new record. 4 In the Skill field, select a skill from the drop-down list. 5 In the Assignment Skill Items list, click New to add a new record, and then complete the necessary fields. The columns that display in the Employee Skill Items list depend on the skill chosen from the drop-down list in the Assignment Skills list. NOTE: Employees can also track and update their own skill profiles in the User Preferences Profile view (navigate to the User Preferences screen, then User Profile, and then Assignment Skills). To associate skills with a position 1 Navigate to the Administration - Group screen, and then the Positions view. 2 In the Positions list, drill down on the position for which you want to associate skills. 3 In the Assignment Skills list, click New. 4 In the Item field, select a skill from the drop-down list. 5 Scroll down to the Position Skill Items list, click New to add a new record, and then complete the necessary fields. NOTE: The columns that display in the Position Skill Items list depend on the skill chosen from the drop-down list in the Assignment Skills list. To associate skills with an organization 1 Navigate to the Administration - Group screen, and then the Organizations view. 2 In the Organizations list, drill down on the organization for which you want to associate skills. 3 In the Assignment Skills list, click New. 4 In the Item field, select a skill from the drop-down list.
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Assignment Rule Administration About Assignment Skills, Expertise Codes, and Weighting Factors Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 103 5 Scroll down to the Organization Skill Items list, click New to add a new record, and then complete the necessary fields. NOTE: The columns that display in the Organization Skill Items list depend on the skill chosen from the drop-down list in the Assignment Skills list. Example of Using Assignment Skills in Assignment Rules This topic is part of “About Assignment Skills, Expertise Codes, and Weighting Factors” on page 99 . This topic gives one example of using skills to determine who passes an assignment rule. You may use this feature differently, depending on your business model. The following procedure explains how to configure Siebel Assignment Manager so that only employees who speak Spanish are assigned a service request. NOTE: By default, skill and skill item tables for service requests (S_SR_SKILL and S_SR_SKILL_IT) are not mapped to business components. To support working with skills and skill items for service requests in the Siebel Business Applications, map these tables to business components and configure applets and views to expose these types of data in the application user interface. The procedure
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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