Piece of information at a time be supportive and

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piece of information ata time. Be supportiveand patient.you show them.1.9.Explain two (2)techniques for solving complaintsfor each of the followingareas. (LONG)AreaTechnique 1Technique 2a.CustomerBehaviour
ResearchExisting market research -- someof it freely available on theinternet or in your local library --
BSBMGT516 & BSBCUS501 Assessment ToolVersion dated: 3 July 2019Page 15 of 65
ASSESSMENT TASKSQualificationBSB51918 Diploma of leadership and managementCluster number and name:LMD 3.1 Manage quality customer service and facilitatecontinuous improvementUnits of competency:BSBCUS501 Manage quality customer serviceBSBMGT516 Facilitate Continuous ImprovementStudent’s ID:Assessor’s name:customers can post reviews orleave comments. Encouragecustomers to join a user group orother community where they canshare their experience in usingyour products and makerecommendations for changes orimprovements. Acknowledge thefeedback from customers andrespond to requests forimprovements.might reveal that consumers areless thrilled about frozen yogurtthan in years past but aresuddenly very excited aboutlearning to ice skate. Some of theresearch will be national inscope, while others, with luck,will cover your local market.Youcan also conduct your ownmarket research for your specificproduct or service in your localselling area. A professionalmarketing firm can design andconduct such a study for you, fora price of course. But you canalso solicit information eitherformally or informally on yourown to get a better sense ofcustomer needs. Even a small,door-to-door survey can provideuseful feedback to help shapeyour plans..c.Customer

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Term
Three
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