Example: A manager tells his boss, “You are absolutely right on your reorganization plan for the western regional office. I couldn’t agree with you more.ExcusesExplanations of a predicament-creating event aimed at minimizing the apparent severity of the predicament.Examples: Sales manager to the boss, “we failed to get the ad in the paper on time, but no one responds to those ads anyway.”ApologiesAdmitting responsibility for an undesirable event and simultaneously seeking to get a pardon for the action.Example: Employee to the boss, “I’m sorry I made a mistake on the report. Please forgive me.”Self-promotionHighlighting one’s best qualities, downplaying one’s deficits, and calling attention to one’s achievements.Example: A salesperson tells his boss, “Matt worked unsuccessfully for three years to try to get the account. I sewed it up in six weeks.
I’m the best closer this company has”.FlatteryComplimenting others about their virtues in an effort to make oneselfappear perceptive and likable.Example: New sales trainee to peer, “You handled that client’s complaint so tactfully! I could never have handled that as well as youdid.”FavorsDoing something nice for someone to gain that person’s approval.Example: Sales person to a prospective client, “I’ve got two tickets tothe theatre tonight that I can’t use. Take them. Consider it a thank – you for taking the time to talk with me.”AssociationEnhancing or protecting one’s image by managing information about people and things with which one is associated.Example: A job applicant says to an interviewer, “What a coincidence. Your boss and I Were roommates in college.”Impression management can be improved through the following: set goals, commit tothe change you want to create, dress appropriately, learn to shake hands, keep your bodylanguage open, and, keep smiling and feel confident.Perhaps individuals do not want to use IM, but they should know the unwrittenpenalties for not delivering and being seen to deliver what the organization wants and needs.Impression management is neither good nor bad, it is an integral part of our social interactionand everyone gets involved in it everyday.References:•-style-dictated-by-your-gender/#42d58d67eb9d•https://-churgai•/•https://iedunote.com/impression-management-techniques•-ppt
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