Page 11 dr run book template provided by xtium 2013

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Page | 11 DR Run Book Template provided by Xtium © 2013 Service Provider Contacts (if applicable) Role Phone Email Name Disaster Recovery Coordinator Primary phone Secondary phone Email Name Customer Service Primary phone Secondary phone Email Name Emergency Support Primary phone Secondary phone Email Name Sr. System Engineer Primary phone Secondary phone Email Name Director – Service Delivery Primary phone Secondary phone Email If you are working with a service provider, this position might be alternately filled with an account or test manager.
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Page | 12 DR Run Book Template provided by Xtium © 2013 Data Center Access Control List Maintain an up-to-date access control list (ACL) specifying who, in both your company and your IT service provider (if applicable), has access to your data center and resources therein. Also specify which individuals can introduce guests to the data center. This will be useful for determining, in the event of an emergency scenario, who may be designated a point person for facilitating access to critical infrastructure. During a recovey event your primary operations team is going to be busy recovering systems, so be sure you know who to contact and how to gain access to your data center. Examples are provided in the table below. Remove, replace and add individuals to this list as appropriate for your organization and infrastructure. Name Role Contact Info Access level Name Chief Technology Officer Phone Email General access Can authorize guest access Name Director of Service Delivery Phone Email General access Can authorize guest access Name Service Delivery Engineer Phone Email Server room access, cage/cabinet, NOC access Cannot authorize guest access Name Systems Engineer Phone Email Server room access Cannot authorize guest access Name Network Engineer Phone Email Server room access Cannot authorize guest access Name Chief Security Officer Phone Email General Access Can authorize guest access Name Chief Information Officer Phone Email General Access Can authorize guest access
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Page | 13 DR Run Book Template provided by Xtium © 2013 Communication Structure of Plan Disaster event call tree During any disaster event there should be a defined call tree specifying the exact roles and procedures for each member of your IT organization to communicate with key stakeholders (both inside and outside of your company). When defining the call structure, limit your tree and branches to a 1:10 ratio of caller to call recipient. As a first step, for example, your Disaster Recovery Coordinator might call both the company CEO and head of operations, both of whom would then inform the appropriate contacts in their teams along with key customers, service providers, and other stakeholders responsible for correcting the service outage and restoring data and operations.
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