40 CONCLUSION Writing to complain and request is very common in our daily life

40 conclusion writing to complain and request is very

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4.0 CONCLUSION Writing to complain and request is very common in our daily life. You can thus not overlook the suggestions given in this unit about writing formal letters of complaint and request. You will always be requested to lodge a complaint and request for something from somebody in an official manner. This is why this unit is of great importance to you. 5.0 SUMMARY In this unit, you are exposed to: (i) how to write letters of complaints; (ii) how to write letters of request; and (iii) the language that goes along with these writing activities.
GST102 MODULE 4 263 The unit has been able to establish the importance of formal letters. The next unit will also expose you to more of these letters. 6.0 TUTOR-MARKED ASSIGNMENT 1. You bought a TV set from Jim Harrison Electronics but got home to realize that the set was not functioning at all. Write a letter to the Manager of the Company lodging your complaint. 2. Request a change of TV set or a refund of your money. 3. Give him the particulars of the TV set bought and the receipt number. Do not send the original receipts. 4. Present the complaint in such a way that a reply will be sent to you without delay. 7.0 REFERENCES/FURTHER READING © Materials are adapted from: Indira Gandhi Open University School of Health Sciences and School of Humanities February 2001 (reprint), July 1997 (reprint) HSTIT4 Functional English FEG-1 Foundation English Course in English I, By permission. Handa, U. (ed.). (2001. Functional English: Writing Skills. New Delhi: Indira Gandhi National Open University. Handa, U. (ed.). (2001). Functional English: Study Skills. New Delhi: Indira Gandhi National Open University. Olaofe, I.A. (1991). English and Communication Skills for Academic Purposes. Zaria: Tamaza Publishing Co. Olaofe, I.A. (1993). Communicate English. Zaria: Tamaza Publishing Co.
GST102 USE OF ENGLISH AND COMMUNICATION SKILLS II 264
GST102 MODULE 4 265 MODULE 2 Unit 1 Formal Letters: Letters about Jobs, Ordering Goods and Letters to Government and Other Organizations Unit 2 Writing Reports 1: Reporting Events Unit 3 Writing Reports II: Reporting Experiments Unit 4 Writing Summaries I: Techniques of Summarizing Unit 5 Writing Summaries II: More on Techniques of Summarizing UNIT 1 FORMAL LETTERS: LETTERS ABOUT JOBS, ORDERING GOODS AND LETTERS TO GOVERNMENT AND OTHER ORGANIZATIONS CONTENTS 1.0 Introduction 2.0 Objectives 3.0 Main Content 3.1 Letters about Jobs 3.2 Letters Ordering Goods 3.3 Letters to Government and other Organizations 4.0 Conclusion 5.0 Summary 6.0 Tutor-Marked Assignment 7.0 References/Further Reading 1.0 INTRODUCTION In units 4 to 5 of module 1, we talked about some of the special features of the formal style of communication. We told you in some details about the essential elements of a formal letter. Two types of formal letters were discussed to illustrate the points that we made, namely: (i) letters of request.

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