4.0 CONCLUSION Writing to complain and request is very common in our daily life. You can thus not overlook the suggestions given in this unit about writing formal letters of complaint and request. You will always be requested to lodge a complaint and request for something from somebody in an official manner. This is why this unit is of great importance to you. 5.0 SUMMARY In this unit, you are exposed to: (i) how to write letters of complaints; (ii) how to write letters of request; and (iii) the language that goes along with these writing activities.
GST102 USE OF ENGLISH AND COMMUNICATION SKILLS II 264
GST102 MODULE 4 265 MODULE 2 Unit 1 Formal Letters: Letters about Jobs, Ordering Goods and Letters to Government and Other Organizations Unit 2 Writing Reports 1: Reporting Events Unit 3 Writing Reports II: Reporting Experiments Unit 4 Writing Summaries I: Techniques of Summarizing Unit 5 Writing Summaries II: More on Techniques of Summarizing UNIT 1 FORMAL LETTERS: LETTERS ABOUT JOBS, ORDERING GOODS AND LETTERS TO GOVERNMENT AND OTHER ORGANIZATIONS CONTENTS 1.0 Introduction 2.0 Objectives 3.0 Main Content 3.1 Letters about Jobs 3.2 Letters Ordering Goods 3.3 Letters to Government and other Organizations 4.0 Conclusion 5.0 Summary 6.0 Tutor-Marked Assignment 7.0 References/Further Reading 1.0 INTRODUCTION In units 4 to 5 of module 1, we talked about some of the special features of the formal style of communication. We told you in some details about the essential elements of a formal letter. Two types of formal letters were discussed to illustrate the points that we made, namely: (i) letters of request.