others, build trust in the team, and create the mission and vision for the team to follow to initiate a positive change. Utilizing the transformational leadership theory to develop the multidisciplinary team is important because the team needs to feel that they are equal partners in the change. Transformational leaders take into account the interpersonal relationships of the team, allowing every member of the team to voice their concerns and opinions, and listen to other’s ideas with an open mind. According to Roussel, Thomas, and Harris (2016), “experts favor a
ORGANIZATIONAL LEADERSHIP 23 transformational leadership style that empowers others and values collaboration instead of competition.” The transformational leader has the ability to foster an environment of equal collaboration, and seek input from the team, which will translate to staff as a strong team working toward a common goal. When staff notices that the team is on one positive accord, including the patient and family to the quality improvement team will be easy to implement, and enhance patient-and-family centered care. Implementation of strategy The implementation of adding the patient/family experience as members of the Quality Improvement Team will need to be a collaborative effort. Always keeping in mind the idea that this change is for the betterment of patient-centered care will be the vision for this project and the multidisciplinary team to present to staff members. Step 1. Determine current deficiency and need for improvement Team member responsible. Quality Improvement Nurse (QI RN) Responsibility. The QI RN is responsible for obtaining and completing the PFCC, then determining where there is a deficiency. In this case, patient and family do not participate in quality, safety and risk meetings. The QI RN will assess the current HCAHPS, run surveys to better understand the current quality of patient-and-family centered care of the hospital. Step 2. Obtain administrative approval Team member responsible. QI RN, CNO Responsibility. The QI RN will then contact administration to schedule a meeting to present findings with research regarding the benefits of incorporating the patient/family
ORGANIZATIONAL LEADERSHIP 24 into quality improvement meetings regarding quality, safety and risks. CNO will work closely with QI RN and advise the QI RN in the best approach that should be taken when streamlining the new project. Step 3. Recruit a team Team member responsible. QI RN, CNO Responsibility. The QI RN and the CNO will collaborate about which disciplines would best benefit the multidisciplinary team. With a focus on cultural diversity and competence, the QI RN and CNO will recruit members who could lead by example patient-centered care and bring new innovative ideas regarding the quality improvement team.
- Spring '16
- Nursing, Health care provider