About Using External Components to Invoke Siebel Assignment Manager You can

About using external components to invoke siebel

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About Using External Components to Invoke Siebel Assignment Manager You can make assignments by invoking Siebel Assignment Manager from within a Siebel workflow process, business service, or Siebel script interface. Assignment Manager provides the ability of sharing inputs and outputs (supports rerouting of objects) with an external component. Assignment Manager can return qualified or assigned candidates along with their scores in the form of a hierarchical property set. A property set is a set of name-value pairs that are used by various Siebel components to pass information back and forth between them. This feature is particularly useful in a workflow process. For example, a business service step in a workflow process might call on Assignment Manager (with the assignment mode set to Match) to evaluate potential candidates and return the set of qualified candidates in a property set along with their scores. Then, the workflow process can, based on other business logic, decide the set of candidates that are assigned. Assignment Manager integration behavior is controlled by the Return Property Set parameter (ReturnPropSet). Table 52 lists the conditions for which Assignment Manager returns a property set or writes the results to the database. Table 52. ReturnPropSet Parameter Behavior AsgnMode Writes to Database Returns Property Set Synchronous: Match If ReturnPropSet is FALSE, writes to database No property set returned If ReturnPropSet is TRUE, does not write to database Qualified candidates returned Synchronous: Assign Writes to database No property set returned
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Siebel Assignment Manager Administration Guide Version 8.1, Rev. A Running Siebel Assignment Manager About Tuning Siebel Assignment Manager for Performance in an IBM DB2 Deployment 238 Figure 31 illustrates the structure of the output property set that Assignment Manager returns from a synchronous request, given the input parameter AsgnMode = Match or MatchAssign. About Tuning Siebel Assignment Manager for Performance in an IBM DB2 Deployment If you are using IBM DB2, for performance reasons, periodically execute the REORG and update statistics utilities against all applicable tables for the assignment objects that you use. For example, to enhance Siebel Assignment Manager performance before running batch or dynamic assignment for contact territory realignment (assuming you are using the preconfigured Contact assignment object), execute REORG and update statistics against the related tables, such as the S_CON_TERR and S_POSTN_CON tables. Synchronous: MatchAssign Writes to database If ReturnPropSet is TRUE Asynchronous Writes to database No property set returned Figure 31. Example of Output Property Set Structure Returned from a Synchronous Request Table 52. ReturnPropSet Parameter Behavior AsgnMode Writes to Database Returns Property Set
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Running Siebel Assignment Manager About Using an Object WHERE Clause to Restrict the Number of Records Processed Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 239
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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