Chcdiv001 learner workbook v20 page 20 of 38 activity

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CHCDIV001 Learner Workbook V2.0 Page 20 of 38
Activity 4A Estimated Time 30 Minutes Objective To provide you with an opportunity to identify issues that may cause communication misunderstandings or other difficulties and consider the impact of social and cultural diversity where difficulties or misunderstandings occur What issues may cause communication difficulties and how can you overcome them? CHCDIV001 Learner Workbook V2.0 Page 21 of 38
Activity 4B Estimated Time 30 Minutes Objective To provide you with an opportunity to make an effort to sensitively resolve differences, taking account of diversity considerations and address any difficulties with appropriate people and seek assistance when required How can you resolve diverse communication difficulties when you encounter them? CHCDIV001 Learner Workbook V2.0 Page 22 of 38
Activity 3A to 4B Feedback – for assessor This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required. Learner’s name Assessor’s name Unit of Competence (Code and Title) CHCDIV001- Work with diverse people Date(s) of assessment Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No (Please circle) Has sufficient evidence and information been provided by the learner for the activity? Yes No (Please circle) The learner’s performance was: Not yet satisfactory Satisfactory If not yet satisfactory, date for reassessment: Feedback to learner: Learner’s signature Assessor’s signature CHCDIV001 Learner Workbook V2.0 Page 23 of 38
Summative Assessments Knowledge Activity (Q & A) Objective: To provide you with an opportunity to show you have the required knowledge for this unit. Answer each question in as much detail as possible, considering your organisational requirements for each one. All answers will vary depending on the learner and the organisation they work for but the learner should be able to answer each question competently. 1. What information about a cultural group may you have to become aware of in order to work effectively with them? How cultural difference can have impact on work role? 2. What types of diversity may you encounter in your role? 3. How can your attitudes impact diverse groups of people? 4. How may cultural diversity impact different areas of work? 5. What legal methods are there of protecting diverse people from discrimination in Australia? 6. Choose one of the following areas of diversity and explore in detail their characteristics and factors that may affect people in the group: Culture, race, ethnicity Disability Religious or spiritual beliefs Gender Generational Sexual orientation.

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