difficult to enforce, increase emphasis on ethics and socially responsible behaviour
Socially Responsible Behaviour
Companies encourage their managers to look beyond what the regulatory system allows and simply “do
the right thing”.
Seek out ways to protect the long-run interests of their consumers and the environment
Caused- Related Marketing
Exercise their social responsibility and build more positive images, many companies are now linking
themselves to worthwhile cause
E.g. Eyewear company warby parker offer designer glasses at a revolutionary low price while also leading
the way socially conscious businesses. For every pair of glasses sold, warby parker distributes a pair to
someone in need
Cause-related marketing ha become a primary form of corporate giving
Cause- related marketing has stirred some controversy. Critics worry that it’s more a strategy for selling
than a strategy for giving- that “cause-related” marketing is really “cause-exploitative”
The Cultural Environment
Cultural Environment:
consists of institutions and other forces that affect a society’s basic values,
preferences, and behaviours
People grow up in a particular society that shape their basic beliefs and value
Society’s major cultural views are expressed in people views of:
-
Themselves:
people vary in their emphasis on serving themselves versus serving others. Some
people seek personal pleasure, wanting fun, change, and escape. Other seek self-realization
through religion, recreation, or the avoid pursuit of careers or other life goals. People use
product, brand, and service as a means of self expression, and they buy products and services
that match their views of themselves
-
Others:
people attitudes toward and interactions with other shift over time. Rather interacting
less, people are using online social media and mobile communications to connect more than
ever. More people meet, network, tweet, and socialize online
-
Organizations:
people vary in their attitudes toward corporations, government agencies, trade
unions, universities, and other organizations. By and large people are willing to work for major
organizations and expect then, in turn, to carry out society work

-
Society:
people vary in their attitudes towards their- society nationalists defend it, reformers
want to change it, and malcontents want to leave it. Peoples orientation to their society
influences their consumption patterns and attitudes toward the marketplace
-
Nature:
people vary in their attitudes toward the natural world- some feel ruled by it, other feel
in harmony with it, and still others seek to master it. A long-term trend has been people’s
growing mastery over nature through technology and the belief that nature is bountiful. People
have recognized that nature is finite and fragile; it can be destroyed or spoiled by human
activities
-
Universe:
Finally, people vary in their beliefs about the origin of the universe and their place in it.


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- Spring '11
- laudon
- Marketing, Customer- Driven Marketing Strategy, Customer- Engagement Marketing, Customer- Value Marketing