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Version: 1.0Gen Institute Pty Ltd ©Page28of67Assessment| BSBWRK520ScenarioThe Lollipop Shop is a company which supplies its customers with the best of Australian andoverseas lollies, drinks, candy and party goods. The company has several stores throughoutVictoria and also has an online store. The company prides itself on a vast range of products aswell as their exceptional customer service and product knowledge.The following is an extract from the strategic business plan of The Lollipop Shop:VisionThe Lollipop Shop will be a community-oriented establishment that brings people together fora sweet, as well as healthy, experience.MissionThe mission of The Lollipop Shop is to be valued as Melbourne’s favourite candy store chain, byselling high quality products that everyone, including those who have special dietaryrequirements, will enjoy.ValuesQuality and customer orientedInnovative and dynamicReliable and principledEquality and diversitySustainabilityStrategic ObjectivesTo be a leader in the sweets and confectionary industryTo maintain excellent work health and safety standardsTo increase revenue through repeat business and new acquisitionsTo expand the business into other Australian statesFinancial ObjectivesFinancial Growth: To increase revenue by 10% annually.Financial Efficiency: To decrease expenses by 5%.Operational GoalsTo expand the business by opening at least one store in NSW and Queensland over thenext three financial years.To improve employee satisfaction and employee retention.Increase employee productivity.
Version: 1.0Gen Institute Pty Ltd ©Page29of67Assessment| BSBWRK520Figure 1 The Lollipop Shop Organisational ChartBackgroundThe Lollipop Shop was established in 2005 by the owner John Sweetman. Starting with onestore in suburban Melbourne, he has multiplied the business manifold and now this business hasfive physical stores.Over the last few years, The Lollipop Shop has gained over its competitorsby introducing a range of alternatives to the traditional sweets, such as sugar free, vegan,gluten free, etc.The company headed by the CEO and owner John Sweetman employs a General Manager,HR Manager and a Finance manager.A store manager who leads a team of 4 sales assistants manages each of the 5 stores.The following are extracts of the company’s policies and procedures.Work Health and Safety/ Occupational Health and Safety Policy and ProcedureOur policyAt The Lollipop Shop, each and every employee is responsible for maintaining a safe workingenvironment for themselves and their customers.
Version: 1.0Gen Institute Pty Ltd ©Page30of67Assessment| BSBWRK520We will make every reasonable effort to ensure that:accidents are preventedhazards are removed or controlledemployees are protected from injuriescustomers are protected from injurieshealth is preserved and promotedour store is clean and uncluttered at all timesour products are displayed in a way that is safe to both staff and customerswe work as a team to achieve our aim of a safe and healthy workplaceAll staff are encouraged to contribute their ideas for improving store safety.

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