6.(p. 59)_____ may specify customers served and values received by customers. A. VisionB. ValuesC.MissionD. Goals Difficulty: Medium Noe - Chapter 02 #6 7.(p. 59)In the strategic training and development process, all except _____ are examples of metrics showing the value of training. Difficulty: Medium Noe - Chapter 02 #7 8.(p. 67)Which of the following are good metrics for demonstrating the strategic value of training? Difficulty: Medium Noe - Chapter 02 #8 9.(p. 67)A balanced scorecard considers four different perspectives: Difficulty: Easy Noe - Chapter 02 #9 10.(p. 68)All of the following except _____ are metrics that can be used to assess training's contribution to a balanced scorecard. A. employees trained divided by total number of employeesB.time-to-market of new productsC. total training costs divided by total training hoursD. total training costs divided by number of employees trained Difficulty: Easy Noe - Chapter 02 #10
11.(p. 69)Line managers spend more time _____ than midlevel managers or executives. Difficulty: Medium Noe - Chapter 02 #11 12.(p. 69-70)The _____ duties of traditional managers and managers of high-performance work teams are most similar. Difficulty: Difficult Noe - Chapter 02 #12 13.(p. 70)_____ has been shown to be related to managers' failure to advance in their careers. Difficulty: Medium Noe - Chapter 02 #13 14.(p. 72)Studies suggest all but _____ positively influence employee retention. A. working with good colleaguesB.good insurance and retirement benefitsC. challenging job assignmentsD. opportunities for growth and development Difficulty: Difficult Noe - Chapter 02 #14
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- Fall '08
- Management, Skill