The detailed results of the questionnaire survey for

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The detailed results of the questionnaire survey for each item are as following: 5.2.3.2.1 Management Competency Table 5-23 Summary survey results of “management competency Indicators of management competency Degree of satisfaction 1 2 3 4 5 above 3 not at all low moderate high very high above average strategic management 3.2% 8.9% 25.30% 45.20% 17.40% 87.90% time management 2.80% 9.50% 26.30% 48.60% 12.80% 87.70% cost management 1.50% 8.60% 30.20% 43.40% 16.30% 89.90% quality management 1.30% 5.10% 22.60% 45.80% 25.20% 93.60% risk management 1.60% 4.20% 35.20% 36.50% 22.50% 94.20% product innovation 3.80% 8.30% 36.30% 40.90% 10.70% 87.90% facility management 2.10% 4.50% 30.60% 39.90% 22.90% 93.40% environment management 3.30% 5.60% 32.60% 37.80% 20.70% 91.10% safety management 2.10% 3.20% 28.50% 45.80% 20.40% 94.70% contract management 2.40% 4.10% 29.50% 40.70% 23.30% 93.50% collaboration 3.90% 5.30% 25.20% 40.90% 23.70% 89.80% The survey results for management competency are shown in Table 5.24. The satisfaction rate ranges from 87.7% to 94.7. This indicates that the evaluation results for management competency were recognised by the interviewees as being credible. In terms of the specific indicators, safety management and risk management were accorded the highest ratings with 94.7% and 94.2% of interviewees‘ support respectively. The results for quality management, contract management and facility management also received relative high recognition with scores of 93.6%, 93.5% and
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147 93.4% respectively. These were followed by environment management which achieved 91.1%. Quality management received the most ―very high‖ ratings, with collaboration and contract management ranked second and third in this column. By contrast, cost management got the most ―low‖ votes with 9.5%, which indicates that the evaluation results for cost management are not as sound as others. A more precise method might be needed to measure the cost management performance of real estate developers in future studies. 5.2.3.2.2 Organisational Competency The re-survey results for organisational competency are summarised in Table 5.25. As exhibited in that table, training was the most successful indicator, which had the support of 90.8% of interviewees. Organisational development had the most ―very high‖ s cores, while staff satisfaction and training ranked second and third. Staff satisfaction and the use of human resources had the most ―low‖ scores. The relatively high percentage of ―low‖ scores in this section reflects a comparatively low level of satisfaction in the research results. This may be caused by the higher variability of evaluation results derived from qualitative indicators. All of the indicators in organisational competency are qualitative. To mitigate the fluctuation of assessment results and improve the accuracy of measurements, a more complicated qualitative evaluation method should probably be used in future study. Despite the low support rate of interviewees, the satisfaction rate is still more than 80%, which indicates that the research results are still generally reliable.
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148 Table 5-24 Summary survey result of organizational competency Indicators of organisational competency Degree of satisfaction 1 2 3 4 5 above 3 not at all low moderate high very high above average organisational development 4.2% 9.0% 28.30% 34.20% 24.30% 86.80% training 2.80% 6.40% 27.60%
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