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TRUEConflict can create problems if it is handled ineffectively, but with the right approach conflict can produce good results.Adler - Chapter 05 #104Topic: Managing Conflict: What Are Conflicts About?
105. Research shows that conflict is a negative influence in business and therefore should be avoided as much as possible. FALSEIf conflict is handled effectively, it can produce good results.Adler - Chapter 05 #105Topic: Managing Conflict: What Are Conflicts About?106. The members of the Riverdell Community Council are locked in a dispute because some want to make decisions by simple majority and others want to require a two-thirds majority. This is an example of a conflict about the topic at hand. FALSEIf conflict focuses on procedures, this is classified as a conflict about the process.Adler - Chapter 05 #106Topic: Managing Conflict: What Are Conflicts About?107. Avoidance is the best communication strategy for managing conflict. FALSEThere is no single best way to manage conflict; each approach has advantages and disadvantages.Adler - Chapter 05 #107Topic: Managing Conflict: Approaches to Conflict108. Using an avoidant approach to conflict management is never a good idea. FALSESometimes keeping quiet and avoiding a conflict may be the best course of action to take.Adler - Chapter 05 #108Topic: Managing Conflict: Approaches to Conflict
109. One advantage of the accommodating approach to conflict management is that youare building social credits that you can draw on in subsequent conflicts with the same party. TRUEWhen you accommodate in order to satisfy the other person's wishes, you often gain their respect and liking, which may help you in the future.Adler - Chapter 05 #109Topic: Managing Conflict: Approaches to Conflict110. You are likely to improve your success as a manager if you always act in a way that pleases others. FALSEAccommodating in every conflict is not a sign of effective leadership.Adler - Chapter 05 #110Topic: Managing Conflict: Approaches to Conflict111. A competing approach to conflict management can also be called a "zero-sum" approach. TRUEA "zero-sum" approach to conflict management is a competitive approach.Adler - Chapter 05 #111Topic: Managing Conflict: Approaches to Conflict112. Collaboration is always the best method for handling conflicts. FALSEIf the other party isn't willing to cooperate with you, the collaborative approach is not a good choice.Adler - Chapter 05 #112Topic: Managing Conflict: Approaches to Conflict
113. Collaboration is based on the assumption that conflict should be avoided. FALSECollaboration is based on the assumption that a conflict should be addressed openly in order to work out a solution that will meet the needs of both parties.Adler - Chapter 05 #113Topic: Managing Conflict: Approaches to Conflict114. A compromise approach to negotiating implies that one party will realize all of its goals and that both sides will be better off than before.