2. ensuring the intangibility of the service so that physical distribution becomes a less important factor 3. making sure production and consumption are simultaneous 1. Distribution 2. Wholesaling Student Response 3. Retailing 100% Student Response 4. Franchising Student Response 4. minimizing wait times, managing service capacity, and providing delivery through distribution channels 1 5. customer-oriented order processing and inventory control General Feedback: Service industries are customer-oriented and must manage intangible services by minimizing wait times, m Score: 1/1 _____ is defined as all activities directly related to the sale of goods and services to the ultimate consumer for personal, nonb Student Response Value Correct Answer Feedback 5. Business Score: 1/1A retail store can be classified according to its:
Sheet1 Page 5 2. product assortment Student Response Score: 0/1 Around the world, most retailers are _____, operating one or a few stores in their community, owned by a single person or pa Student Response Value Correct Answer Feedback 1. product assortment stores Student Response 2. independent retailers 100% Student Response 3. specialty clubs 4. chain stores 5. franchise outlets Score: 1/1 Retail stores that are owned and operated as a group by a single organization are called _____. Under this form of ownership Student Response Value Correct Answer Feedback Score: 0/1 Ingrid owns and operates her own income tax preparation service, but the establishment is licensed by H&R Block. Ingrid's ta Student Response Value Correct Answer Feedback Score: 0/1 The number of different varieties of scented soaps carried by The Beauty Shoppe refers to the store's: Student Response Value Correct Answer Feedback 3. volume
Sheet1 Page 6 Score: 1/1
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