Managers play a fundamental role in customer satisfaction. If bags go missing, managers are responsible for handling the situation in a friendly manner. Managers are to evaluate the workflow and to reduce operational costs. Managers are expected to improve work efficiency to avoid any delays. Managers keep everything running in an airport and to create a friendly environment. In conclusion, Managers are responsible for many tasks such as customer satisfaction, tracking baggage, improve work efficiency and reducing operation costs. Organization: Organization is crucial in a baggage handling system. Organization is responsible for many things regarding customer satisfaction. Organization is responsible for handling customers that have lost their baggage due to the system implanted in the organization. Often, a mass loss of baggage results in a very expensive mistake. To reduce the loss, an organization must upgrade their current technology which is also very expensive. This makes an organization in charge of a Baggage handling system. They need to make sure everything is flowing in their organization without the company fallingbehind in the industry. An organization also needs to understand their customer needs. In this case study, we have a great example with Delta Airlines. Delta created an application
on mobile devices for their customers to track their baggage. Overall, this application extremely helped out Delta airlines and their recent success. In conclusion, an organization is in charge of the baggage handling system, reduce costs, customer satisfaction, and customer needs. Technology: Technology is a significant component of a baggage handling system. Throughout this case study, the reader witnesses two different uses of programming. Destination-coded vehicles (DCVs), is a program used to scan barcodes on passenger bags. Radio-frequency identification (RFID), is used to organize the baggage. Both programs help create an efficient workplace. Once the DCV scans the barcode, the
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- Winter '11
- Northwest Airlines, Avianca, Delta Air Lines, Delta Airlines, baggage