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Comm 292 Chapter 6 Notes

Role ambiguity a person is unclear about his or her

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Role ambiguity – a person is unclear about his or her role. Role overload – too much is expected of someone. Role underload – too little is expected of someone, and that person feels that he or she is not contributing to the group. Norms – acceptable standards of behavior within a group that are shared by the group’s members. a. Explicit statements made by a group member (usually group supervisor). b. Critical events in the group’s history (these set important precedents). c. Primacy (the first behavioral pattern that emerges in a group frequently sets team expectations). d. Carry-over behaviors from past situations. What makes a norm important? 1. It facilitates the group’s survival. 2. It increases the predictability of group members’ behaviors. 3. It reduces embarrassing interpersonal problems for group members.
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4. It allows members to express the central values of the group and clarify what is distinctive about the group’s identity. Conformity – adjusting one’s behavior to align with the norms of the group. Five Stages of Group Development: 1. Forming – the first stage in group development, characterized by much uncertainty (members are “testing the waters” to determine what’s acceptable). 2. Storming – the second stage in group development, characterized by intragroup conflict (there is also conflict over who will control the team). 3. Norming – the third stage in group development, characterized by close relationships and cohesiveness. 4. Performing – the fourth stage in group development, when the group is fully functional. 5.
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