O in bound logistics receiving storing and

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o In-bound logistics – receiving, storing, and disseminating inputs to the product o Operations – transforming inputs into the final product o Out-bound logistics – collecting, storing, and physically distributing the product to buyers o Service – assisting customer’s use of the product and thus maintaining and enhancing the product’s value Support Activities in the Value Chain o Contribute indirectly to the production, sale, and service of the product. Include human resources, the accounting and infrastructure activity includes accounting, finance, general management, and legal and government affairs. 3 rd support activity is procurement (processes of finding vendors, setting up contractual arrangements, negotiating prices, and ordering products) and technology. Linkages in the Value Chain o Linkages – interactions across value activities. o linkages are important sources of efficiencies and are readily supported by information systems. How Do Value Chains Determine Business Processes and Information Systems?
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