For example, we all organise the people in our lives into categories. We label these people with terms like, friends, acquaintances, romantic partners, family, peers, colleagues, and strangers. We highlight certain qualities, traits, or scripts to organise outwardly haphazard events into meaningful categories to establish meaning for our world. c. Verbal communication helps us think Verbal communication helps us think With language, we are able to reflect on the past, consider the present, and ponder the future. We develop our memories using language. Without verbal communication, we cannot think and also functions as human being that need reasoning and communicating. In the 2011 Scientific American article, „How Language Shapes Thought,‰ the author, Lera Boroditsky, claims that people „rely on language even when doing simple things like distinguishing patches of color, counting dots on a screen or orienting in a small room: my colleagues and I have found that limiting peopleÊs ability to access their language faculties fluently–by giving them a competing demanding verbal task such as repeating a news report, for instance–impairs their ability to perform these tasks.‰ This may be why it is difficult for some people to multitask – especially when one task involves speaking and the other involves thinking. d. Verbal communication helps us shape our attitudes Verbal communication helps us shape our attitudes about our worlds about our worlds about our worlds The way you use language shapes your attitude about the world around you. When you label, describe, or evaluate events in your life, you use the symbols of the language you speak. Your use of these symbols to represent your reality influences your perspective and attitude about the world. So, it makes sense then that the more sophisticated your repertoire of symbols is, the more sophisticated your world view can be for you.
TOPIC 7 COMMUNICATION SKILLS ⊳ 139 7.2.2 Functions of Nonverbal Communication According to Hybels & Weaver II (2015), nonverbal communication is information communicated without using words. When we communicate everyday, 93 percent of communication is nonverbal, with 55 percent sent through facial expressions, posture and gestures, and 38 percent through tone of voice. Figure 7.2 Figure 7.2: Elements of Communication in Our Daily Lives ACTIVITY 7.3 Do an observation for three days on your friend or your colleague’s verbal messages and nonverbal cues. Your observations must include all the nonverbal cues as mentioned in this module. Then, write a report and suggest ways to improve the communication behaviours of your friend / colleague.
trianglert TOPIC 7 COMMUNICATION SKILLS 140 There are a few types of nonverbal communication but we are not going to discuss it with details here, as you will learn in other modules throughout your study, such as ABCC1103 Introduction to Communication and OUMH1303 English for Oral Communication.
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