People smart can sometimes make up for a lack of book smart § The dark side to emotional intelligence- • More likely to engage in counterproductive behaviors like gossiping, theft, harassment • Sometimes use emotional intelligence to achieve personal goals that do not align with the organization’s goals o Assessing emotional intelligence- § One type is a set of questions that are either right or wrong (like SAT kind of) § Another type is EQ-i Emotional Quotient Inventory- 133 questions, criticized for being too much like a personality test o VIDEO: SHERLOCK HOLMES- his cognitive ability is high b/c he can reason things from small details, his emotional ability is low b/c he kept going even when the woman gets mad • Physical ability- o Strength- degree to which the body is capable of exerting force o Stamina- ability of a person’s lungs and circulatory system to work efficiently while he or she is engaging in prolonged physical activity o Flexibility and coordination- § Flexibility- ability to bend, stretch, twist, or reach
• Extent flexibility- When people need to work in cramped or awkward spaces • Dynamic flexibility- when a job requires repeated or quick bends and stretches § Coordination- quality of physical movement • Gross body coordination- ability to synchronize the movements of the body, arms, and legs to do something • Gross body equilibrium- ability to maintain balance of the body in unstable situations o Psychomotor abilities- capacity to control and manipulate objects § Fine manipulative abilities- ability to keep arms and hands steady while the hands do precise work (fixing a watch) § Control movement abilities- where people have to make different precise adjustments using machinery to complete the work (drilling wood or teeth) § Response orientation- ability to choose the right action quickly in response to several different signals § Response time- how quickly the individual can react to the many different signals o Sensory abilities- refers to capabilities associated with vision and hearing § Vision abilities- • Near or far sighted • Night vision • Visual color discrimination • Depth perception § Hearing abilities- • Hearing sensitivity • Auditory attention • Speech recognition o VIDEO: COMMERCIAL- how not to use physical ability à office linebacker (don’t tackle people in workplace) • Importance of Ability- focuses on cognitive ability o Strong correlation with job performance § Particularly task performance b/c people with high cognitive abilities are generally better at learning and decision making • 3 caveats- o 1. Cognitive ability is much more strongly related to task performance than citizenship/ counterproductive behaviors
o 2. The correlation is stronger in jobs that are more complex and require adaptability o 3. People may do poorly on a cognitive test for reason other than ability o Weak correlation with organizational commitment • Application- use to hire new employees o Google does extensive cognitive testing o
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