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The present theory holds that there are many ways by which IT can be used as an enabler for CP. Many uses support individual officers since they are the practitioners and frontline linkages to the community. Some benefits support the whole organization. For instance, almost all law enforcement organizations have mission statements that talk about how CP promotes peace, order and civility. The theory maintains that the public needs a sense of security and also want to be consulted about their priorities. In this context, many police agencies have been using Internet Web pages as a means of disseminating information on organizational priorities (annual reports, operational plans), and they obtain feedback through e-mail and interactive message boards.
72 Former police administrator (USA) James Lingerfelt (Chu and Chu 2001:30) calls technology a force multiplier. He notes that there are three ways to save time and money that can be applied to CP: (i)Use technology to off load work to other police personnel. This could involve using a Computer-Aided Dispatch (CAD) system as the focal point of a call management programme. Work can be sent to a telephone reporting unit that could handle complaints that do not require an actual police visit or immediate response. (ii)Use technology to streamline work. Work can be moved to support services or it can be streamlined so that it is more efficient and generates higher quality outputs. (iii)Reduce the costs of support services and apply the savings (in people and money) to direct-service areas. This new police paradigm has also come to be known as intelligence-led policing (ILP). ILP is the collection of information to produce an intelligence based end product designed to inform police decision makers at both policy making and strategic levels. It is a model of policing in which intelligence about crime serves as a guide to police operations. ILP has been described as a new dimension of CP in that both rely on information management, two way communications with the public, scientific data analysis, and problem solving. It is built on the argument that the trusting relationships developed between patrol officers and the community can be used to gather information about crime (Lombardo and Lough 2007: 134).
73 “Policing today is no longer a matter of ‘brawn’ with lathi-wielding police personnel upholding the law and maintaining peace. It now revolves around higher management skills, leadership, planning, anticipation and strategizing”.1Dr. A.P.J. Abdul Kalam (former President of India) maintained that there is a need for Wi-max and Wi-Fi connectivities with state-of-the-art security for police All this requires the judicious use of modern management and information technology in policing, especially in community policing which rests on quick transfer of information from the community and beat patrol officers to the police headquarters.