10.Briefly explain the four kinds of classifications for KM systems based on the process supported. 1) Knowledge Discovery Systems support the process of developing new tacit or explicit knowledge from data and information or from the synthesis of prior knowledge. These systems support two KM subprocesses associated with knowledge discovery: combination, enabling the discovery of new explicit knowledge, and socialization, enabling the discovery of new tacit knowledge. Mechanisms and technologies can support knowledge discovery systems by facilitating combination and/or socialization. Mechanisms that facilitate combination include collaborative problem solving, joint decisionmaking, and collaborative creation of documents. Technologies facilitating combination include knowledge discovery systems, databases, and Web-based access to data. Repositories of information, best practices, and lessons learned also facilitate combination. Technologies can also facilitate socialization, but to a smaller extent than they can facilitate combination. 2) Knowledge Capture Systems support the process of retrieving either explicit or tacit knowledge that resides within people, artifacts, or organizational entities. These systems can aid in the capture of knowledge that resides within or outside organizational boundaries, including within consultants, competitors, customers, suppliers, and prior employers of the organization’s new employees. Knowledge capture systems rely on mechanisms and technologies that support externalization and internalization. KM mechanisms can enable knowledge capture by facilitating externalization, or internalization. 3) Knowledge Sharing Systems support the process through which explicit or implicit knowledge is communicated to other individuals. They do so by supporting exchange and socialization. Discussion groups or chat groups facilitate knowledge sharing by enabling an individual to explain her knowledge to the rest of the group. In addition, knowledge- sharing systems also utilize mechanisms and technologies that facilitate exchange. Some of the mechanisms that facilitate exchange are memos, manuals, progress reports, letters,
Instructor's Manual Principles of Knowledge Management 3- 8 and presentations. Technologies facilitating exchange include groupware and other team collaboration mechanisms, Web-based access to data, and databases, and repositories of information, including best practice databases, lessons learned systems, and expertise- locator systems. 4) Knowledge Application Systems support the process through which some individuals utilize knowledge possessed by other individuals without actually acquiring, or learning, that knowledge. Mechanisms and technologies support knowledge application systems by facilitating routines and direction.
You've reached the end of your free preview.
Want to read all 17 pages?
- Winter '10
- Tacit knowledge