Why is knowledge transfer important to the long term

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4.Why is knowledge transfer important to the long-term stability of the ERP system? 5. What are the 5 areas addressed in post-production support These five areas are: Training Go live support Data validation Data correction Any fixes of new features Part 2: You were tasked to provide training for a user group for a new ERP system that your organization is about to launch. Prepare two agendas; the first training is for the user group
before the system “Go- live,” and the second agenda for the user group after “Go-Live.” What items will you cover in each training session? How would the training session be conducted? Explain your answer. There are many problems that could be associated with going live on a new system, and thus ongoing support is a necessity. The system must achieve the organization’s main goals, bot operational and post-implementation, and training is one of the most critical ways to ensure this actually happens with a new system. The implementation phase of a new ERP system typically happens just prior to the new system going live. At this point, the project readiness should be assessed to determine whether or not the system is ready to go live, and will allow users to complete all tasks and activities associated with work product, which should be completed before the go-live date. This will include several readiness reviews, ideally starting several months before the go-live date, in order to accurately assess the progress towards the system and identify any major issues that need attention. These reviews should be well-documented and transmitted to the implementation team and the organization, which will allow team members to express any concerns they might have about the situation. To this end, training is the key component in the implementation phase, and it should be available to all that will be using the system, especially the test team. Training does not necessarily need to be completed before the system goes live, but it is recommended that companies use some sort of validation method or certification to ensure that users do know how to use the new system, effectively enough before it does go live. Training should also continue for at least a short period after the go live date to aid in the users’ adaptation of the new ERP to their specific jobs. Training should focus on this aspect after the system does go live. Thus, we can say that prior to the go-live date, training will focus on identifying any problems and using the system, and after the go-live date, it will focus on users doing their specific tasks. Each training session should be a gradual accumulation of necessary skills, starting with logging in and finding information, then proceeding forth to doing daily

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