Quarter 2 nd Quarter Overall service 40.52% 20.74% Overall Clinical 86.72% 70.82% Overall quality of service 45.40% 22.34% Food 30.56% 32.54% Overall cleanliness 85.89% 83.26%
Case Study Questions: Review data 1. What changes or patterns do you see in the data? Compare the data to information learned in the scenario. What remedies might be suggested for any problems? An increase in medication errors, patient falls, C-sections, Nosocomial infections, and X- ray discrepancies, which results in a decline in the quality of performance. A decrease in overall service, overall clinical, overall quality of service, and overall cleanliness, which results in a decline in patient satisfaction. Remedies would consist of staff training. Also, follow up of audits on a more frequent time frame may lessen the deficits. 2. Has the CEO carried out his or her responsibility for educating the Board? Why – why not? No, I feel that the CEO failed the board with the patient care, quality, and safety. The CEO should ensure the competence and integrity of the medical staff . 3. Depending on the answer to question 2, what strategies would you recommend at this point? (What are some strategies that the CEO could take? What are some strategies Board members could initiate?) Extensive training for the medical staff regarding all deficits. The medical staff needs to be held accountable for their work ethics. Patient care, quality of care, and patient safety needs to be addressed.
You've reached the end of your free preview.
Want to read all 4 pages?
- Spring '18
- Professor Obura Oluoch