89%(36)32 out of 36 people found this document helpful
This preview shows page 8 - 10 out of 61 pages.
93.The record industry has been forced into a ______ change because of the prevalence and ease of illegally downloading music. A. technologyB. structureC. cultureD. peopleE. strategy94.________ is an emotional/behavioral response to real or imagined threats to an established work routine. 95.Which of the following is notan interacting factor that affects the level of resistance to change? 96.The reintroduction of a familiar practice within the same organization is called a(n)
97.Employees are likely to see an adaptive change as A. highly threatening.B. moderately threatening.C. somewhat threatening.D. least threatening.E. totally unacceptable.98.At Hartford Toy Depot, employees know that during the month of December they are generally required to work different schedules, often with some overtime, to support the holiday shopping season. This is an example of a(n) ______ change. 99.Peter, the owner and lead accountant at a tax preparation firm, is changing the work schedule of his long-term employees for the months of March and April, the company's busiest time. He is requiring work on weekends for everyone, using the same basic schedule as last year. Peter should expect that his employees will be 100.A change that represents the introduction of a new practice to an organization but that is not new to the industry is called a(n) 101.An innovative change involves ______ complexity, cost, and uncertainty. A. noB. minimumC. moderateD. highE. extreme102.Great Plains Credit Union has decided that tellers must rotate through a new weekend shift on Saturday
afternoons since several of its competitors in the area have recently begun to offer these hours to
customers. This is a(n) ______ change.