Develop Key Performance Indicators to measure organisational specifically store

Develop key performance indicators to measure

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Develop Key Performance Indicators to measure organisational (specifically store) performance In this section and based on your workplace, you are now required to develop the key performance indicators (KPI) for staff members of your store as well as for the overall store. There are two tables below: one for the overall store and the other for staff members. KEY PERFORMANCE INDICATORS FOR ORGANISATIONAL PERFORMANCE Team Performance (include all 11 roles of the store, refer to organisation context) Position/ Role Details of Key Performance Indicators Acceptable standard Targeted date/ timeframes Checkout team Service speed To serve an average of 15 customers per hour By next quarter Bakery team Analysis of the performance by monitoring and reporting To serve an average of 30 customers per hour By next 2 weeks Produce team Monitoring To serve an average of 60 customers per hour By next quarter Health, Beauty and Baby team Analysis of the performance by monitoring and reporting To serve an average of 15 customers per hour By next 2 weeks General Merchandise team Spreadsheet To organize all the merchandise and serve all the necessary staffs By next quarter Online support team Spreadsheet and graphics To serve an average of 15 customers per hour By next 2 weeks Customer Service / Administration team Spreadsheet and graphics To serve an average of 20 customers per hour By next 2 weeks Deli team Analysis of the performance by monitoring and reporting To serve an average of 15 customers per hour By next 3 weeks Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 22
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T-1.8.1_v3 Seafood, Meat, Poultry Analysis of due date and consistency To serve an average of 15 customers per hour By next quarter Logistics team Analysis of the performance by monitoring and reporting To serve an average of 20 customers per hour By next 2 weeks Night fill / Day fill / Stocktaking team Service speed To serve an average of 15 customers per hour By next quarter Store Performance (Develop KPI or Key Result Areas for measuring the store performance) Store Performance Area Performance Objectives KPI/ KRA (Targets to achieve) Time Frame Financial Performance increase of 10% Monitoring, reporting and attaching all the data in a measurable spreadsheet 4 weeks Customer Service Performance (behaviour, courtesy) Increase of 100% Monitoring, reporting and attaching all the data in a measurable spreadsheet with all the information about the behaviour, courtesy, generating a graphic with the best feedback from the customers 4 weeks Internal Efficiency and Effectiveness (Speed and time) Increase of 15% Monitoring, reporting and attaching all the data in a measurable spreadsheet with all the information about the efficiency and speed on deal with the due date of each task 4 weeks Systems, Methods & Process Performance Increase of 40% Monitoring, reporting and attaching all the data in a measurable spreadsheet as also in a system responsible for measure the efficiency of the systems, methods and process performance 6 weeks Waste
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  • Summer '19
  • jonathan israel aragon

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