Research question 3 was analyzed using an independent

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Research Question 3 was analyzed using an independent samples t test that evaluated the mean scores on Communication Satisfaction Questionnaire (CSQ) to determine if there were any significant differences among male and female staff members. The test was not significant and a small effect size was indicated. The results of this study revealed that both female and male staff members tended to score about the same on CSQ. Research question 4 evaluated the relationship between the levels of communication satisfaction among staff members based on the number of years they had been working in their current work positions. A Pearson correlation coefficient was computed between the mean scores for all the eight dimensions on CSQ and the number of years in service for all the participants. The results showed a weak negative relationship between the mean scores on CSQ and number of years in service, indicating that number of years in current position did not significantly affect the level of communication satisfaction among staff members. Research Questions 5 and 6 were conducted using a one-way analysis of variance (ANOVA). Research Question 5 tested for significant differences in the mean scores on CSQ based on the highest level of education achieved by the staff members. The factor variable used was highest level of education, which included five levels (High school diploma, Some college, Undergraduate degree, Graduate degree, and Doctorate degree or higher) and the dependent variable was the total overall mean scores on CSQ for the staff members (dimensions 1 through 8). The ANOVA was significant and the strength of the relationship calculated was small. A Tukey procedure was selected to conduct multiple comparisons for pairwise differences. A significant difference was found among the group that received some college and the group that
98 received graduate degree; the group that received graduate degree and the group that received doctorate degree or higher. Other combinations of education levels of staff members did not indicate any significant differences on the mean scores on CSQ, indicating that education level of staff members tend to affect the level of communication satisfaction level if the participants have some college or graduate degree or graduate degree or doctorate degree or higher. Research Question 6 evaluated whether there was significant differences among staff members’ mean scores based on job classification. The factor variable used for this question included five levels Executive, Administrative, Managerial (Group 1), Professional Non Faculty (Group 2, Clerical and Secretarial (Group 3), Technical, Skilled, Maintenance, Service, Others (Group 4), and Student Worker, Tuition Scholar, Graduate Assistant (Group 5). The dependent variable was the difference in the total mean scores of staff members on CSQ. The test was significant and the strength of the relationship between job classification and the total mean

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