including individuals, their families, GPs or community organisations.City Mental Health: (02) 6205 1338Woden Mental Health: (02) 6205 1488Belconnen Mental Health: (02) 6205 1110Tuggeranong Mental Health: (02) 6205 2777Gungahlin Mental Health: (02) 6205 1110Child and Adolescent Mental Health Services South: (02) 6205 1469Child and Adolescent Mental Health Services North: (02) 6205 2676Perinatal Mental Health Consultation Service: (02) 6205 1469Children of Parents with Mental Illness (CoPMI) Coordinator: (02) 6205 1110If you need support outside of business hours, please contact the Crisis, Assessment and Treatment Team on 1800 629 354.
Welcome to the Mental Health Short Stay Unit | 19FEEDBACKWe are committed to continuous quality improvement and appreciate that comments, complaints and feedback provide an excellent opportunity to understand our service from your perspective. Providing feedback about issues makes sure they are acted upon to prevent similar problems occurring in the future. During or after your stay you may wish to either comment on a positive experience or report a negative experience.The ACT Health Consumer Feedback program is called Listening & Learning. By listening to and learning from consumer feedback, it is possible for us to truly appreciate what people believe is quality and safe health care. In the first instance any issues should be raised with staff on the unit wherever possible. Comments, compliments or complaints can be provided as follows:• Directly through any staff member,• By speaking with the consumer or carer consultant,• Through the Consumer Engagement Feedback Team on (02) 6207 7627,• Completion of a Consumer and Carer Feedback form (available from us or in brochure racks throughout the hospital), or,• Email to [email protected]If you are not satisfied with the way your comment or complaint has been resolved you can lodge a further complaint with: • Health Services Commissioner on (02) 6205 2222 or [email protected]• Public Advocate of the ACT on (02) 6205 2222 or [email protected]
20 | Welcome to the Mental Health Short Stay UnitNOTES
Welcome to the Mental Health Short Stay Unit | 21NOTES
22 | Welcome to the Mental Health Short Stay UnitNOTES
Welcome to the Mental Health Short Stay Unit | 23NOTES
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