Oral media via digital channels include any

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Oral media via digital channels include any transmission of voice via electronic means, both live and recorded, including telephone calls, podcasts, and voicemail messagesWritten medium, print channeloWritten, printed documents are the classic format of business communication oMemos are brief printed documents traditionally used for the routine, day-to-day exchange of information within an organization oLetters are brief written messages sent to customers and other recipients outside the organization oPrinted message over electronic alternatives: When you want to make a formal impression When you are legally required to provide information in printed form When you want to stand out from the flood of electronic messages When you need a permanent, unchangeable, or secure record Written medium, digital camera oMost of your business communication efforts will involve written digital messagesVisual medium, print channeloPhotographs and diagrams can be effective communication tools for conveying emotional content, spatial relationships, technical processes, and other content that can be difficult to describe using words alone Visual medium, digital channel oBusiness messages can really come alive when conveyed by visual media in digital channels oVisuals are also effective at describing complex ideas and processes because they can reduce the work required for an audience to identify the parts and relationships that make up the whole oVisual images can be easier to remember than purely textual descriptions or explanations The unique challenges of communication on mobile devices -Mobile devices can be used to create and consume virtually every digital form of oral, written, and visual media-Issues (pg. 110-111)oScreen size and resolution oInput technologies oBandwidth, speed, and connectivity limitations oData usage and operational costs Factors to consider when choosing media and channelsRichness oRichness is a medium’s ability to
Convey a message through more than one informational cue (visual, verbal, vocal)Facilitate feedback Establish personal focus oUse richer media to send non-routine or complex messages, to humanize your presence throughout the organization, to communicate caring to employees, and to gain employee commitment to company goalsoUse leaner media to send routine messages or to transfer information that doesn’t require significant explanation Formality Media and channel limitations Urgency Cost Audience preferences Security and privacy Organizing your information -Helps them understand your message-Good organization helps receivers accept your message -Good organization saves your audience time Defining your main idea -The topic of your message is the overall subject, and your main idea is a specific statement about that topic-Generate creative ideasoBrainstorming oJournalistic approach oQuestion-and-answer chain

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