Sales are crucial to firms survival so management has to ensure that excellent

Sales are crucial to firms survival so management has

This preview shows page 3 - 6 out of 20 pages.

Sales are crucial to firm’s survival, so management has to ensure that excellent customer support service is provided Employment practices should not antagonize (anger) members of the market that the firm serves -Technology Increased decentralization and sophistication Ability to design more useful HR systems (ATS, PM, LMS) Flexibility in work and labor enabled by technology advances -Economy When economy is booming, it’s difficult to recruit qualified workers When a downturn is experienced, more applicants are typically available
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-Unanticipated Events: unforeseen occurrences Require a tremendous amount of adjustment with regard to HRM -Country Culture: a set of values, symbols, beliefs, languages, and norms that guide human behavior within the country Cultural differences between countries are a major factor influencing global business HR Programs that work in 1 country may not in another CHAPTER 3 LEGAL ISSUES -Why do employment laws exist? Balance the power : because the employer typically has disproportionate power in the employment Prevent discrimination -Complying with Employment Laws Enhances organizational performance Enhances firm’s reputation Promotes fairness perceptions Reduces spillover effects Reinforce ethics Promotes diversity Minimizes costs -Equal Employment Definitions Equal employment opportunity (EEO): laws and policies that assure all individuals’ rights to equal opportunity in the workplace regardless of race, age, color, sex Discrimination: the unjust treatment of different categories of people or things, especially on the grounds of race, age, or sex -Equal Pay Act of 1963: can’t pay women (or men) less money than men (or women) if both employees do work that is substantially the same Enforced by EEOC 4 exceptions that permit unequal pay: o Seniority system o Merit System o System that measures earnings by quantity/quality of production o Any factor other than gender -Title VII of Civil Rights Act of 1964: prohibits discrimination on the basis of race, color, religion, sex, or national origin in all aspects of employment Created EEOC which enforced 3 exceptions to Title VII discrimination:
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o Bona fide occupational qualities : a quality or an attribute that employers are allowed to consider when making decisions on the hiring and retention of employees o Bona fide seniority system o Professionally developed ability tests as long as there was no intention to engage in illegal discriminations -Executive Order 11246 Only applies to federal contractors Prohibits same discrimination as Title VII (affirmative actions) Goes further and requires contractors to adopt “Affirmative Action” programs to address evidence of past discrimination Created the Office of Federal Contract Compliance Programs (OFCCP) to enforce Affirmative action: the practice or policy of favoring individuals belonging to groups known to have been discriminated against previously -Age Discrimination in Employment Act of 1967 Illegal to discriminate against anyone 40 years or older
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  • Fall '14
  • DAVIDRITCHEY
  •  Utilization of individuals

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