research-report-96-coming-clean-contractual-and-procurement-practices.doc

Transport industry direct transport providers such as

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Transport industry: Direct transport providers such as rail companies and airlines tended to keep cleaning in-house. We therefore focused on airport terminal cleaning services which were commonly outsourced to commercial cleaning firms. Education industry : we aimed to include a smaller cleaning firm for this sector as many small cleaning firms advertise this service. However we only identified larger firms with these contracts, possibly because they were more able to meet specific public sector legislation as noted in the findings for this case. Banking industry and local authority : the selection pool for these two London- based cases was limited by the decision to focus on organisations that requested the London Living Wage to be paid to cleaners. As a consequence it took longer to gain access to suitable organisations as there were fewer alternative sites to consider. A total of 34 interviews were conducted across the case study organisations. Whilst we set out to interview seven participants per case the reality presented numerous difficulties. For example, at CollegeS changes in the HR department meant there was simply no one available who had knowledge of the cleaning contract and the client contract manager was on sickness absence when the interviews were conducted. Whilst we started out with a set of types of participants to interview the reality was that management structures were more complex so the precise mix of interviewees varied across the cases. In the analysis of case study data in the report, we have largely standardised job titles for ease of comparability across the cases. However, it is important to remember there is variability in the basic job role functions and we have, therefore, detailed these for the client and cleaning firms separately in Table 5.3. We do not report the precise job titles in order to protect the anonymity of participants. 34
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RESEARCH DESIGN Table 5.3 Details of interviewees in the case studies a) Client organisations Client organisation Required area of expertise Job Title Responsibilities AirportE Procurement strategy HR strategy Contract management Procurement manager HR director Contract manager* -all outsourced contracts -HR strategy -daily operation of outsourced contracts CollegeS Procurement strategy Procurement manager* -all outsourced contracts HotelW Procurement strategy Contract management Procurement manager Operations manager* -all outsourced contracts for the hotel group -daily operation of the contract and managing rooms HospitalE HR management Contract management HR director Facilities director -HR strategy -all outsourced facilities services contracts CouncilL Procurement strategy HR management Procurement manager HR manager -all outsourced contracts -HR services and advice BankL Contract management Facilities manager -all outsourced contracts related to this particular building.
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