phones, and have the office staff follow a specific phone protocol. This will protect the personal and the practice from any legal issues. Once everything is created, I would have the physician sign off and then either the physician or myself would meet with staff, one by one, to go over the changes. I would have all employees sign the documents, and they would be placed in their file. Constant monitoring will be necessary until all employees are used to the change in workflow and responsibilities. Caperelli-White, L., & Urman, R. D. (2014). Developing a moderate sedation policy: Essential elements and evidence-based considerations. Association of Operating Room Nurses.AORN Journal, 99(3), 416-30. doi: Epstein, B., & Turner, M. (2015). The nursing code of ethics: Its value, its history. Online Journal of Issues in Nursing, 20(2), 33-41. doi: Garth, B., Temple-Smith, M., Clark, M., Hutton, C., Deveny, E., Biezen, R., & Pirotta, M. (2014). 'Your lack of organisation doesn't constitute our emergency' - repeat prescription management in general practice. Australian Family Physician, 43(6), 404-8. Retrieved from Quality Improvement Strategies (n. d.) Available at: (Accessed: 28 January 2017).
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