With such a broad cultural picture, emotional safety cannot be left to chance or hope. In general terms, there is an obligation on the employer/organisation to be proactive in fulfilling their obligations.
Case study – Emotional safety
Communicate with people from diverse backgrounds and situations 3.1 Show respect for diversity in communication with all people
Communication You can expect to deal with a wide range of cultural and ethnic issues. At times, these will be issues of difference; at other times, they will be issues arising from misunderstandings.
Communicate with people from diverse backgrounds and situations 3.2 Use verbal and non- verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence
Establish, develop and maintain effective relationships, mutual trust and confidence Establish rapport Exchange information Facilitate resolution of issues and defuse potentially difficult situations Verbal communication issues Non-verbal communication issues
Communicate with people from diverse backgrounds and situations 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible
Develop trusting relationships You can do this by: Working hard Showing respect Having a positive attitude Co-operation Keeping your word Loyalty Following all social, ethical and business standards.
Barriers to communication Barriers to communication and individual issues can be a result of: Lack of training Lack of experience Confidence issues Cultural or language issues Low morale Negative attitudes No incentives or recognition Work overload Personal issues.
Communicate with people from diverse backgrounds and situations 3.4 Seek assistance from interpreters or other persons according to communication needs
Interpretation and translation The Translating and Interpreting Service (TIS National) could potentially provide an appropriate service for staff and clients who do not speak English and need help communicating with you.