1 describe three methods of evaluating the skills of

1. Describe three methods of evaluating the skills of team members.
 Asking them about their strengths, weaknesses and skillset - Excellent
employees are skilled in listening, speaking, compromising, persuading
and negotiating in a team environment.
 Observing them within the workplace - Observation is used by
managers to gain insights into employee performance.
 Reviewing qualifications – to find any gaps and improve them.
2. Provide a range of examples of training and coaching that is utilised in
your organisation.
 Giving them training materials to study
 Setting an assessment for them to complete by a deadline
 Sending them on courses to obtain extra qualifications
 On-the-job training from a supervisor
 Entering them into a mentoring program
 Arranging for an external trainer to hold sessions with them
 Providing them with training videos.
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Activity 3B checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Sunita Lama
Assessor’s name
Kabir Zaman
Unit of Competence
(Code and Title)
SITXHRM003: Lead and manage people
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the
competency of the learner?
Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner for the
activity?
Yes No
(Please circle)
Comments
Provide your comments here:
The learner’s
performance was:
Not yet satisfactory Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
S.lama
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Assessor’s signature
Activity 3C
Estimated Time 20 Minutes
Objective To provide you with an opportunity to understand how to monitor team
performance to ensure progress towards achievement of goals.
1. Describe two aspects of team performance that need to be monitored
when reviewing progress towards meeting goals.
 Attendance–have employees improved their overall level of
attendance?
this could be measured by reviewing signing in systems or looking at
rosters that show actual hours worked
 Use of supportive systems– have teams been making use of supportive
systems such as forums to address issues?
you could read through posts and responses within the electronic
system to assess if it has been utilised effectively
2. Explain how reviewing complaints can act as useful method of monitoring
customer service levels.
Assessing the numbers and types of complaints that your company has received
can act as a useful point of information for team performance. If for example
individuals or teams have not provided adequate levels of customer service,
then their number of complaints is likely to be high. Similarly, complaint