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food orderDeliver to roomBackstageor invisible employee contact oractionsCreate reservation for guestTake food orderCollect extra towels or pillows from linen serviceThe support processesReservation systemsReservationsystemsPrepare food order
GoldMMBA5140-3: Prepare a Service Blueprint with Process EnhancementsTwo Procedures to Block or Prevent MistakesBy having a reservation system that can create and ensure that there are no issues with either making a reservation, checking for the right room with all of the customer’s needs, and then verifying that that room will be available on the dates needed by the customer will make it easier for each customer to find what they need. They can also review the different amenities that are offered by the hotel such as room service, pool, free breakfast in the morning, microwaves and coffee makers in the rooms, they might even offer a small fridge if needed. For most hotels, all that you need to do is review what is offered by each hotel, then insert the dates that you are traveling, and then check and see if they have the room that you want available. If so, you will make your reservation then to hold the room, enter the credit card to pay for the room, and then print out your conformation number to take with you. They may even offer quick check-in on-line or at a kiosk in the main lobby to make your check-in or check-out experience even quicker.