Therefore these factors are called dissatisfiers.
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On the other hand, motivational factors create satisfaction to the workers at
the time of presence but their absence does not cause dissatisfaction. It can be
noted that Herzberg’s dissatisfiers are roughly equivalent to Maslow’s lower
levels, and the motivators are similar to the Maslow’s upper levels.
EMPOWERMENT:
Empowerment is investing people with authority. Its purpose is to tap the
enormous reservoir of potential contribution that lies within every worker.
The principles of empowering people are given below:
1. Tell people what their responsibilities are.
2. Give authority.
3. Set standards for excellence.
4. Render training.
5. Provide knowledge and information.
6. Trust them.
7. Allow them to commit mistakes.
8. Treat them with dignity and respect.
CHARACTERISTICS OF EMPOWERED EMPLOYEES:
1.
They feel responsible for their own task.
2.
They are given a free hand in their work.
3.
They balance their own goals with those of the organization.
4.
They are well trained, equipped, creative, and customer oriented.
5.
They are critical, have self-esteem, and are motivated.
6.
They are challenged and encouraged.
7.
They monitor and improve their work continuously.
8.
They find new goals and change challenges.
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TEAM:
A team is defined as a group of people working together to achieve common
objectives or goals.
TEAMWORK
:
Teamwork
is the cumulative actions of the team during which each member
of the team subordinates his individual interests and opinions to fulfill the
objectives or goals of the group.
NEED FOR TEAMWORK:
1.
Many heads are more knowledgeable than one.
2.
The whole is greater than the sum of its members.
3.
Team members develop a rapport which each other.
4.
Teams provide the vehicle for improved communication.
TYPES OF TEAMS:
1. Process improvement team.
2. Cross – functional team.
3. Natural work teams.
4. Self – Directed / Self – Managed work teams.
CHARACTERISTICS OF SUCCESSFUL TEAMS:
1. Sponsor
2. Team Charter
3. Team Composition
4. Training
5. Ground Rules
6. Clear Objectives
7. Accountability
8. Well-Defined decision procedure
9. Resources
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10. Trust
11. Effective Problem Solving
12. Open Communication
13. Appropriate Leadership
14. Balanced Participation
15. Cohesiveness
1. Sponsor:
In order to have effective liason with the quality council, there should
be a sponsor. The sponsor is a person from the quality council; he is to provide
support to the organization.
2. Team Charter:
A team charter is a document that defines the team’s mission,
boundaries, the background of the problem, the team’s authority and duties, and
resources. It also identifies the members and their assigned roles – leader, recorder,
time keeper and facilitator.
