Develop a contingency plan for each of the 3 risks

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7.Develop a contingency plan for each of the 3 risks identified above in point 6.use the contingency plan template provided in Appendix 4 on page 28.8.Develop a proposal for resourcingto be presented for approval to the Operations General Manager. Include in your proposal:1.a description of the proposed implementation of resourcing
2.a breakdown of costsThe budget for recruitment of four online customer service and sales representatives is $30,000. The breakdownof costs is as follows:Advertising$5,000BSBMGT517 Manage Operational Plan v2 250518 Page 9of 78
Recruitment consultant$10,000Your time$10,000Contingency$5,0003.the benefits to organisationBenefits to businessAccording to financial projection prepared by the CFO, the business expects the proposed strategy to be profitable over three years.Profitability index over three yearsProfitability index (PI) =Present value (PV) of future cash flowsPresent value (PV) of initial investmentPI>1 indicates project should be undertakenFY 2014FY 2015FY 2016Cash flow from operations (minus ongoing operational costs associated with e-commerce such as additional staffing) $200,000$500,000$800,000Present value of future cash flows (discounted future cash flows with respect to opportunity cost, inflation)$180,000 +$420,000+$600,000 = $1,200,000Present value of initial investment$861,000Profitability index 1.394.a list of different approaches to developing key performance indicators KPITarget% of informational or order mistakes1% error rateAverage time to complete customer interaction<10 minutes per interaction$ sales$30,000 salesTraining hoursParticipate in 2 hours of sales training per month.BSBMGT517 Manage Operational Plan v2 250518 Page 10of 78
5.the risks to organisation by not implementing Risks to implementationAfter consulting with stakeholders at BBQ Fun, you determine:medium risk of poor online saleshigh risk of customer service quality problems for online customers leading to a breach of consumer lawhigh risk of staff misunderstanding changes and considering online sales as threat to jobsmedium risk of not being able to recruit fully trained online stafflow risk of loss of IP relating to confidential information contained within the e-commerce strategy when employees leave the organisation

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