* Performance appraisal process: This process should establish performance objectives and standards, measure the performance of employees against those standards, and give employees feedback about that measurement and evaluation* 360-degree feedback: Involve collecting appraisal evaluations from an employee's boss, peers, subordinates, and even the employee. Or Performance appraisal system in which information is gathered from supervisors, co-workers, subordinates, and sometimes suppliers and customers* cross-functional job rotation: an arrangement in which an employee has an opportunity to work in different functional areas and gain additional expertise* technical skills: Range from being able to read and perform simple math to being able to program a supercomputer* Job analysis: A process that determines the scope and depth of a job and the required skills, abilities, and knowledge that peopleneed to do the job* job description: A list of duties and capabilities required.
CH. 8organizational leadership: An interpersonal process that involves attempts to influence other people to attain a goaleffective leadership: Influence that assists a group or organization to perform successfully and meet its goals andobjectivesleadership: Involves creating a vision for organizations or units: setting communicating and promoting new directional goals and procedures and inspiring subordinatesmanagerial functions: Dealing with interpersonal conflicts, planning and organizing, and in general, implementing the goals set by othersMotivation to lead: A strong desire to influence others, to be in charge. Such a person is comfortable with the use of power in relating to other peopleEmotional Intelligence: An awareness of others' feeling anda sensitivity to one's own emotions and ability to control themSocial Intelligence: The ability to read other people and their intentions and adjust one's own behavior in responseHersey and Blanchard's situational leadership model: A model that proposes that different types of appropriate leadership are contingent on some other variable, in this case, followers' readiness to learn new tasksLeader-member exchange theory: A belief proposing that leaders develop different levels of relationships with different subordinates, and that the quality of these individual relationships affects the subordinate's behaviorFiedler's leadership contingency theory: The degree to
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- Fall '09
- Management, Organizational studies and human resource management, supervisor