Erin also links them to appropriate health and

Erin also links them to appropriate health and housing services with the help of other
organizations.
The medical system is complex and in many ways quite expensive and unfavorable o
homeless people (Pitcher, 2018). Erin has helped the homeless navigate the complex medical
system to access medical services. Most homeless people are not in the system and usually have
no national identification cards, Medicare and even bank accounts. Most usually have nothing or
even the capacity to access services. Poor health and illiteracy make it difficult for the homeless
to access medical services. Their priority is usually on food and less on other things (Allworth,
2018).
One of a client who had a brain tumor and no idea he had it is an example of how she
cares for her clients. The client was self-medicating with alcohol and other substances and his
tumor had progressed much. She helped linked him with medical service for health support since

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he didn’t have any income or external support. An operation was done on him and was successful
although he remained with debilitating headaches he was given some pain killers. Even after
being helped medically, he didn’t have a place to stay or family to support him for his recovery
hence was accommodated in crisis accommodation service.
Erin provided this client with daily support and even helped him connect with his family.
Erin not only provided health support but also physical, emotional and social support for her
client. She helped him with his memory loss problem as he had problems with recollection. She
helped appoint him a public Guidant for decision making and also a financial manager to help
him with his finances. Lack of friendship and family is the main issue in homeless people.
Lack of human connection and self-isolation causes mental health issues, drug and alcohol
abuse, and general health issues. Lack of social support from their family and friends also
contribute to mental health problems.
People with chronic illnesses require more health services. Some of these homeless
people are from different cultural backgrounds (Firn, 2018). It is important to provide culturally
competent care through promoting and incorporation values and attitudes that support minorities
(Bozorgzad, 2016)
. Being flexible and having cross-cultural skills helps in reducing inadequate
service provision through cultural differences. This is achieved by training workers to be
culturally competent to accommodate all the clients (
Jutkowitz, 2019)
. Understanding gestures and
words communicated to them by those of different languages or cultures is important as it
enables proper attendance to them.
Erin is also aware of her surroundings and makes sure people don’t feel contained and stood
over. She understands the way one thinks and respects cultural and social differences. She
encourages her co-workers to build trust with the clients. Building and maintaining trust between

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