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Nurses or DoctorsNurses and doctors serve as team leaders in their units. They will represent for mid-level management and provide appropriate clinical perspective for the committee. They will be key for implementing the new measures throughout the hospital and being available during the changes. Working with their peers they will encourage buy-in from other staff members.Operations manager/directorThe operations manager would be there to help enforce new policies and oversees the staffs’ compliance with new policies. They would act as a liaison between the clinical staff, the patients’,and their families. In short, they are responsible to manage health services, help with strategic planning, technological proficiency, implementing new policies, and data analysis.Project sponsorThe project sponsor would be a manager or executive that would have overall accountability for the committee. They would be a link between the committee, the hospital, the patients, and their families. Patient/family representativeThe patient/family representative will be someone who recently had some experience with the new measure to be implemented. They will provide first-hand insight and perspective regarding thenew measure and how they feel it should be addressed. They willhelp ensure that patient-centered care is the focus of the committee.Patient/family education committee memberThis team member if needed will be responsible for educating the patient/family regarding the new implementation. If applicable, their expertise in patient/family education will be beneficial in developing educational brochures for the patients and their families.
ORGANIZATIONAL LEADERSHIP 13Team DiversityThe committee will want to be culturally competent and focused on patient-centered care.The team will need to be diverse and should match the demographics of the patient population asbest it can. Diversity should be considered when choosing committee members. Kaiser, is in Oakland, so there is a pretty diverse patient population. The team should include English-speaking and white or Caucasian committee members because of this match to much of the patient and staff population. For diversity, there should be at least one person of Hispanic descent, one person of African American descent, and one person of Asian descent on the team. This will represent the other populations in Oakland and allow for input from minority groups. Having at least one Spanish-speaking committee member will help ensure that educational materials are easily understood in both English and Spanish.The committee will include males and females, along with members from different backgrounds, cultures, and educational levels. Oakland is very diverse with people from different cultures, and communities. By including staff, patients, and family members with different education, cultural, and spiritual beliefs it will help to bring about a more culturally and diversified change. By utilizing these diverse committees’ input, the hope would be to improve patient-centered care.