structured questioning
o
informal:
observation
casual discussion
organisational service procedures and standards
Place/Location where assessment will be conducted
SSH to complete
Resource Requirements
Refer to the Assessment conditions attached to the Futura Group Mapping Document located in the teacher
support tools folder or the “Assessment Conditions” for this unit in the SIT 1.0 Training Package.
Pen, paper, access to internet are essential. For this assessment organisational policies and procedures relevant
for customer service charter must be provided to the student.
Instructions for assessment including WHS requirements
For this assignment you must research your local area in order to access a range of information that will be
useful to visitors to your establishment or locality.
If no workplace establishment or locality exists, your trainer will provide you with a simulated establishment or
locality.
You will be required to present a portfolio of the information you have discovered in a format suitable for
ongoing use.
The information below provides a guideline for the aspects that should be included in your portfolio.
Statement of Authenticity
I acknowledge that I understand the requirements to complete the assessment tasks
The assessment process including the provisions for re-submitting and academic appeals were explained to
me and I understand these processes
I understand the consequences of plagiarism and confirm that this is my own work and I have
acknowledged or referenced all sources of information I have used for the purpose of this assessment
Student Signature:
Date:
/
/201
This assessment:
First Attempt
2nd Attempt
3nd Attempt
Extension
–
Date:
/
/
RESULT OF
ASSESSMENT
Assessment 1
Satisfactory
Not Yet Satisfactory
Feedback to Student:
Assessor(s)
Signature(s):
Date:
/
/
Student Signature
Date:
/
/
Assessment 1Your task:You have successfully obtained a traineeship at the front desk of a regional hotel. Your supervisor explains to youthat the local area is experiencing a real tourism boom and therefore it is essential that you gain substantial knowledge of all aspects relating to visitor information in order to provide the best possible service to customers.In response to this you have suggested it would be a good idea for you to update all information about the local area as well as the facilities of the establishment, and to collate them in the form of an info pack with flyers and leaflets from your local points of interest and details of facilities listed below.
