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structured questioningoinformal:observationcasual discussionorganisational service procedures and standardsPlace/Location where assessment will be conductedSSH to completeResource RequirementsRefer to the Assessment conditions attached to the Futura Group Mapping Document located in the teacher support tools folder or the “Assessment Conditions” for this unit in the SIT 1.0 Training Package.Pen, paper, access to internet are essential. For this assessment organisational policies and procedures relevant for customer service charter must be provided to the student.Instructions for assessment including WHS requirementsFor this assignment you must research your local area in order to access a range of information that will be useful to visitors to your establishment or locality.If no workplace establishment or locality exists, your trainer will provide you with a simulated establishment or locality.You will be required to present a portfolio of the information you have discovered in a format suitable for ongoing use. The information below provides a guideline for the aspects that should be included in your portfolio.Statement of AuthenticityI acknowledge that I understand the requirements to complete the assessment tasksThe assessment process including the provisions for re-submitting and academic appeals were explained tome and I understand these processesI understand the consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of information I have used for the purpose of this assessmentStudent Signature: Date: / /201This assessment:First Attempt 2nd Attempt 3nd Attempt Extension –Date: / / RESULT OF ASSESSMENTAssessment 1 Satisfactory Not Yet Satisfactory
Feedback to Student:Assessor(s) Signature(s):Date:/ / Student SignatureDate:/ /
Assessment 1Your task:You have successfully obtained a traineeship at the front desk of a regional hotel. Your supervisor explains to youthat the local area is experiencing a real tourism boom and therefore it is essential that you gain substantial knowledge of all aspects relating to visitor information in order to provide the best possible service to customers.In response to this you have suggested it would be a good idea for you to update all information about the local area as well as the facilities of the establishment, and to collate them in the form of an info pack with flyers and leaflets from your local points of interest and details of facilities listed below.